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# Technical Support Officer

- **Company:** Seven Group Holdings Limited
- **Location:** UK
- **Contract:** Permanent contract
- **Skills:** Databases, Information Technology
- **Published:** October 9, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb2ebe90be9fa63d45c8dcfe45df511687/eaa

## About the Role

* NVQ Level 3/4, BTEC, HNC, or equivalent qualification in a relevant field such as IT, Business Administration, Housing or Environmental Health, or commensurate experience.
 * ITIL Foundation or equivalent is desirable for ICT-focused roles.

Registration & Compliance:

 * A working knowledge of UK data protection legislation GDPR.
 * Awareness of relevant service legislation such as housing, environmental health, or local government frameworks.
 * Understanding of Health & Safety and Safeguarding responsibilities in a local authority context.

Experience:

 * Experience within a local authority, public sector, or customer-focused service setting.
 * Proven capability in providing technical, administrative, or operational support within a service area.
 * Background in handling customer enquiries, service requests, and case management processes.
 * Proficiency in working with multiple IT systems and maintaining data records accurately.

## Description

Discover an exciting opportunity to work as a Technical Support Officer in the vibrant county of Bedfordshire. Whether you choose a full-time or part-time role, this locum position offers a chance to expand your career while enjoying the flexibility and variety that locum work provides. With a competitive hourly wage, you'll help shape technical support within our dynamic team.
Perks and benefits:

 * Flexible Working: Enjoy the choice of full-time or part-time work, perfect for fitting around your life and commitments.
 * Locum Lifestyle: Embrace the locum lifestyle, which allows you to gain a diverse range of experiences and enrich your career path.
 * Supportive Team: You'll be part of a supportive team environment with opportunities for professional development.
 * Work-Life Balance: Enjoy flexible working arrangements to help you achieve a better work-life balance.

What you will do:

 * Serve as the first point of call for service users, managing enquiries, complaints, and service requests via telephone, email, and case management systems.
 * Conduct triage and gather information, coordinating site visits or inspections as needed within service procedures.
 * Keep service databases and case management systems current and compliant with GDPR, ensuring data accuracy.
 * Provide administrative and technical assistance to officers, preparing documentation, processing applications, and monitoring service mailboxes.
 * Support incident, request, and problem management in alignment with service standards and internal protocols.
 * Assist financial and data processes, including basic evaluations, invoicing, and validation of service-related information as required.