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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. IT Support Engineer - **Company:** FLIR Systems, Inc. - **Location:** Saint Asaph, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Microsoft Windows, Active Directory, Application Packaging, Microsoft Azure, Backup Devices, BASIC (Programming Language), Microsoft Online Services, Business Software, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), File System Permissions, Virtual Private Networks (VPN), Vector Graphics, Windows Servers, Windows PowerShell, Azure Active Directory, Cloud Services, Microsoft SharePoint, Software Deployment, Product Software Implementation Methods, TCP/IP, Virtualization Technology, Software Vulnerability Management, Wireless Access Point, Wi-Fi Technology, Computer Network Technologies, Peripherals, Firewalls (Computer Science), Cybercrime, Network Server, Servicenow, Windows Client - **Published:** October 9, 2026 - **Apply:** https://flir.wd1.myworkdayjobs.com/flircareers/job/UK---St-Asaph/Sr-IT-Support-Engineer_REQ37109 ## About the Role We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins., * 5 - 10 years' progressive IT support experience, including substantial 2nd-line work and exposure to 3rd-line or infrastructure activities.· * Proven delivery of high-quality support to enterprise users, both in person and remotely, with ownership of complex incidents.· * Strong Windows 10/11, Microsoft 365, Active Directory, Group Policy and Microsoft Entra ID knowledge.· * Practical understanding of endpoint management, application deployment, patching and device compliance.· * Sound networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi, VPN and basic firewall concepts.· * Working knowledge of Windows Server, virtualisation, file services, permissions and backup monitoring. * Experience with an ITSM platform such as ServiceNow and disciplined use of incident, request, change and knowledge processes. * Ability to document technical procedures, interpret policies and audit requirements, and work effectively where the solution is not fully prescribed. * Strong customer communication, prioritisation, problem-solving and root-cause analysis skills. Desirable experience * Manufacturing, engineering, aerospace or defence-sector IT support. * CAD, time and attendance, environmental monitoring or operational/manufacturing technology support. * SOX controls, vulnerability remediation, Cyber Essentials or comparable compliance activity. * PowerShell scripting, awareness of Microsoft Azure or similar cloud services. * Mentoring or coaching colleagues and contributing to continual service improvement., * Relevant practical experience is more important than a specific qualification. However, and understanding of ITIL processes and some industry standard qualifications such as Microsoft, CompTIA or similar would be advantageous. ## Description The Senior IT Support Engineer provides advanced, hands-on support across end-user, infrastructure and business applications. The role acts as a local technical escalation point, owning IT support related incidents through to resolution, supports secure and compliant operations, and contributes to technology refresh, deployment and business improvement projects. The role would suit an experienced IT professional who is comfortable working across traditional 1st, 2nd and 3rd line boundaries, particularly in a manufacturing environment., Service and technical support * Provide responsive on-site and remote support for incidents and service requests, taking ownership through resolution or effective escalation. * Diagnose issues across Windows endpoints, Microsoft 365, networks, servers, mobile devices, printers, peripherals and meeting-room technology. * Act as an escalation point for the Service Desk and coach colleagues through troubleshooting, root-cause analysis and knowledge transfer. * Manage the smooth onboarding and offboarding of employees. * Maintain clear ticket updates, customer communications, technical records, support procedures and knowledge articles. Endpoint, identity and infrastructure * Administer Windows 10/11 devices and support Microsoft 365 services, including Outlook, Teams, SharePoint and OneDrive. * Perform delegated administration in Active Directory, Group Policy and Microsoft Entra ID, including users, groups, devices, permissions and security controls. * Support device builds, software packaging and deployment, patching, endpoint management and compliance with enterprise standards. * Work with remote infrastructure teams to support Windows Server, file permissions, backups, switches, wireless access points, VPN, DNS, DHCP, firewalls, comms rooms and local racks. Security, compliance and operational resilience * Respond to endpoint security alerts and support cyber incident, vulnerability remediation and access-control activities. * Complete assigned audit and control evidence, including SOX-related activities, accurately and on schedule. * Operate in accordance with company IT standards, information-security requirements, health and safety rules and site procedures. * Support backup verification, disaster-recovery readiness and corrective actions where requested. Applications, manufacturing and projects * Support local business applications such as CAD, time and attendance, environmental monitoring and shop-floor systems, escalating to application owners where appropriate. * Contribute to refresh, migration, deployment, facility-change and software implementation projects while maintaining day-to-day service. * Identify recurring issues and improvement opportunities, using data, customer feedback and root-cause analysis to strengthen service quality. * Maintain safe, orderly IT spaces and provide practical support in office and manufacturing areas, including occasional physical equipment moves and rack patching., * Calm, accountable and service-focused, with clear written and verbal communication. * Proactive and self-directed, while collaborating effectively within a virtual, multi-disciplinary IT team. * Highly organised, able to balance planned project work with changing operational priorities. * Curious and adaptable, with a commitment to continuous learning and safe working. * Willing and able to travel to other UK sites and provide occasional out-of-hours support.