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# Junior IT Support Analyst

- **Company:** Excelcare Holdings Ltd
- **Location:** Bromley, UK
- **Experience:** Starter
- **Salary:** £25,000.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Extranet, Microsoft Office, Computer Equipment
- **Published:** October 9, 2026
- **Apply:** https://www.reed.co.uk/jobs/junior-it-support-analyst/57440812

## About the Role

* Good grades in Maths and English (Grade 6 - Grade 8)
 * Excellent communication skills are essential.

Desired Skills and Experience:

 * A genuine interest in computing
 * While prior exposure to the IT office environment is beneficial, we welcome recent school/college leavers with a strong interest in IT.
 * A basic understanding of Microsoft Windows OS, Microsoft Office, related applications, and computer hardware is desirable.

## Description

* Learn the ordering and invoicing process. Credit card statement.
 * Receive goods and then asset tag.
 * Become proficient in the company asset management system.
 * Maintain stock levels of all kit and consumables.
 * Build strong rapport with our external suppliers.
 * Professionally handle and log incoming support requests from end-users via telephone.
 * Identify and become proficient in the software and hardware used and supported by our organization.

Once you have become fully competent in the above. (Approx. 4 - 6 months)

 * Assist in setting up new user profiles and deactivating them when needed.
 * Participate in hardware installation and configuration.
 * Efficiently monitor and manage the ticket queue for incoming requests.
 * Prioritise and schedule problems, with the option to escalate issues to the IT Support
 * Team or IT Support Manager when necessary.
 * Access knowledge bases and FAQ resources on the Extranet/Internet for problem resolution.
 * There will be no change in your role for at least 12 months.