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# Senior IT Support Engineer

- **Company:** VIQU Ltd
- **Location:** Manchester, UK
- **Experience:** Expert
- **Salary:** £40,000.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Hyper-V, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Windows Servers, Network Configuration and Change Management, Networking Basics, Software Deployment, Transmission Control Protocol (TCP), Firewalls (Computer Science), Microsoft InTune
- **Published:** October 9, 2026
- **Apply:** https://www.reed.co.uk/jobs/senior-it-support-engineer/57440941

## About the Role

* Demonstrable experience taking ownership of infrastructure and resolving second and third line issues independently rather than routinely escalating them.
 * Strong hands-on experience administering Windows Server and Microsoft 365 environments..
 * Solid networking fundamentals with the ability to troubleshoot issues across multi-site environments.
 * Comfortable engaging directly with technical suppliers and challenging delivery where necessary.
 * Strong organisation and prioritisation skills, with the ability to manage several technical workstreams simultaneously.
 * Full UK driving licence and willingness to travel regularly to offices and construction sites.
 * Relevant technical certifications are desirable but not essential, and previous construction industry experience is not required., * Active Directory (Line)
 * Communication Skills (Key)
 * Customer Service
 * Microsoft Azure (Line)
 * Microsoft Office (Entry)
 * Microsoft Windows OS (Win)
 * Networking Skills (Wan)
 * Problem Solving (Process)
 * Technical Support (IT)
 * Windows Server Administration (Tcp)

## Description

* Take ownership of second and third line escalations, resolving complex technical issues through to completion and addressing recurring problems at source.
 * Deliver IT for new site mobilisations and demobilisations, including connectivity, network configuration, segmentation and equipment provisioning.
 * Administer Microsoft 365, Exchange Online, Entra ID, Conditional Access and Intune across multiple environments.
 * Manage the Windows endpoint estate, including imaging, application deployment, patching, compliance and the ongoing transition from SCCM to Intune co-management.
 * Maintain Windows Server and Hyper-V infrastructure, covering builds, patching, backup and recovery.
 * Support and develop networking across offices and sites, including switching, firewalls, wireless, VPNs and site connectivity.
 * Contribute to infrastructure projects from initial scoping through to delivery and handover, working directly with third-party suppliers where required.
 * Maintain accurate service desk, asset and technical documentation while sharing knowledge across the wider IT team.