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# IT Support Technician

- **Company:** We Florida Financial
- **Location:** Hollywood, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Multi-Factor Authentication, Identity and Access Management, Software Engineering, Office365, Information Technology, User Accounts
- **Published:** October 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=74167711b8740554

## About the Role

* Help desk and customer-service practices, including effective incident triage, troubleshooting, documentation, and escalation.
 * User account support, password resets, account unlocks, multifactor authentication, access controls, and identity-verification procedures.
 * Printer and multifunction-device troubleshooting, including connectivity, drivers, print queues, scanning, supplies, and basic hardware issues.
 * PC/DNA or comparable core financial-system user support; direct PC/DNA experience is preferred.
 * Windows workstations, Microsoft 365 applications, common peripherals, and basic wired and wireless connectivity.
 * Credit Union policies related to information security, privacy, access management, and member information.

Skills:

 * Vision: Ability to complete documentation and perform computer-related tasks.
 * Speech/Hearing: Ability to communicate effectively with staff, members, and vendors.
 * Manual Dexterity: Ability to complete computer tasks and perform physical equipment installation.
 * Physical Mobility: Ability to lift equipment and work in varied environments as required.

Ability to:

 * Follow complex written and verbal instructions and technical procedures.
 * Communicate clearly and professionally with individuals of varying technical knowledge.
 * Manage and prioritize multiple simultaneous tickets and support tasks.
 * Maintain a calm, patient, and service-oriented demeanor.
 * Collaborate effectively with staff, management, and the IT team.
 * Deliver timely and creative solutions to technical problems that impact operations and member service.
 * Work independently and as part of a team., * High school diploma or equivalent required; an associate degree or technical coursework in information technology is preferred.
 * One year of experience in help desk, desktop support, technical customer service, or a comparable user-support role preferred.
 * Experience performing password resets, account unlocks, printer troubleshooting, and basic workstation support is preferred.
 * Experience supporting PC/DNA or another core financial-services platform is preferred; training may be provided.
 * CompTIA A+ or an equivalent entry-level IT certification is preferred.
 * Ongoing job-related training and professional development are expected.

## Description

* Serve as the first point of contact for employee technology questions and incidents submitted by phone, ticket, email, remote session, or in person.
 * Reset passwords, unlock accounts, assist with multifactor authentication, and resolve routine access issues after completing required identity-verification procedures.
 * Provide PC/DNA user support, including login assistance, navigation questions, basic troubleshooting, and escalation of application or transaction-related issues.
 * Troubleshoot local and network printer issues, including connectivity, print queues, drivers, toner, paper jams, scanning, and multifunction-device operation.
 * Diagnose and resolve routine workstation, laptop, peripheral, Windows, Microsoft 365, network-connectivity, and approved business-application issues.
 * Create, update, and close support tickets with clear descriptions of reported symptoms, troubleshooting steps, resolution, and follow-up actions.
 * Escalate unresolved, recurring, security-related, or high-impact issues to the appropriate IT team member or vendor and communicate status to affected users.
 * Assist with new-hire and transfer setup, including user accounts, workstation preparation, printers, approved applications, and basic technology orientation.
 * Maintain basic support documentation and user instructions for common password, printer, PC/DNA, and workstation issues.
 * Follow Credit Union information-security, access-control, change-management, and confidentiality requirements when providing support.
 * Travel to local office locations and work outside standard business hours when required to address operational support needs.
 * Perform other duties as assigned.

Additional Responsibilities

 * Promote awareness and understanding of technology's value across the Credit Union.
 * Represent and promote We Florida Financial positively when interacting with members, employee groups, and prospective SEGs.
 * Maintain a professional presence in community and industry-related activities.
 * Participate in team and committee meetings as requested by senior leadership.
 * Support special projects and initiatives as required.
 * Maintain accountability and reliability on all assigned tasks.