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# IT Support Engineer

- **Company:** Aviva plc
- **Location:** London, UK (Remote available)
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Collaborative Software, Working Model 2D, Okta, Slack, Atlassian Tools, Casper Suite, Gsuite
- **Published:** October 9, 2026
- **Apply:** https://uk.fashionjobs.com/job/depop/It-support-engineer,12206099.html

## About the Role

* Hands-on experience in an IT support or service desk role.
 * Strong troubleshooting skills across macOS and Apple hardware.
 * Experience with identity and collaboration tools such as Okta, Google Workspace, Slack, Jira and Confluence.
 * Excellent communication skills, with the ability to explain technical issues clearly to non-technical colleagues.
 * A customer-focused approach and patience when helping people through change.
 * Ability to manage your own workload while working collaboratively across teams.
 * Able to hit the ground running and deliver impact within a fixed-term engagement.

Nice to Have

 * Experience with enterprise Mac device management, such as Jamf Pro.
 * Experience with Microsoft 365.
 * Experience supporting a device rollout, hardware refresh or system migration.
 * Familiarity with password managers and endpoint security tools, such as 1Password.
 * IT or service desk certifications.

## Description

We're looking for an IT Support Engineer to join Depop's IT team.

This is a fixed-term contract of approximately 6 months, helping Depop through its integration with eBay.

In this role, you'll help employees through a period of change as Depop moves onto new devices, accounts and tools. You'll be a friendly, hands-on point of contact for colleagues across the business, making sure everyone can get set up, stay productive and feel confident with what's changing.

Day to day, you'll run setup sessions, troubleshoot issues in person and remotely, and spot common problems so we can fix them at the source and share clear guidance with everyone.

The ideal candidate enjoys solving problems, loves helping people and stays calm when things move quickly. This is a great opportunity to get hands-on experience of a large-scale IT integration.

You'll work closely with the Depop IT team and eBay's IT teams, as well as people from every part of the business.

What You'll Be Doing

 * Work with the IT team across a range of hardware, platform and workspace migrations, answering employee questions and guiding people through each change.
 * Help deliver a company-wide hardware refresh, coordinating setup sessions to get employees onto their new devices and accounts.
 * Guide remote employees through setup and onboarding, and provide ongoing support after handover.
 * Handle onsite and remote support queries with a high standard of customer service, including questions and issues with new devices and tools.
 * Take ownership of issues through to resolution, and flag recurring problems or improvements to the team.
 * Analyse common issues and keep documentation up to date as processes and tools change.
 * Assist with AV, video conferencing and hardware setup and maintenance as needed., Health + Mental Wellbeing PMI and cash plan healthcare access with Bupa Subsidised counselling and coaching with Self Space Cycle to Work scheme with options from Evans or the Green Commute Initiative Employee Assistance Programme (EAP) for 24/7 confidential support Mental Health First Aiders across the business for support and signposting Work/Life Balance: 25 days annual leave with option to carry over up to 5 days 1 company-wide day off per quarter Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant All offices are dog-friendly Ability to work abroad for 4 weeks per year in UK tax treaty countries Family Life: 18 weeks of paid parental leave for full-time regular employees IVF leave, shared parental leave, and paid emergency parent/carer leave Learn + Grow: Development discussions to support continuous learning and professional growth. Upskilling our employees with company wide training workshops, materials and
resources Your Future: Life Insurance (financial compensation of 3x your salary) Pension matching up to 6% of full base salary with Aviva