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# IT Support Engineer - 2nd Line Support

- **Company:** Mackenzie Jones
- **Location:** London, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £36,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, VoIP, Dynamic Host Configuration Protocol, Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, Windows Servers, Networking Basics, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Wireless Access Point, Tablet Computers, Firewalls (Computer Science), Microsoft InTune, SAP MDG, Laptops, Gsuite, Cisco
- **Published:** October 9, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5918819944

## About the Role

* 3 to 4 years experience as a 1st or 2nd Line IT Support Engineer
 * Education sector experience preferred
 * Eligible to work in the UK
 * Experience administering Microsoft 365, SharePoint and MS Teams
 * Experience with MDM tools such as Intune or similar
 * Google Workspace experience desirable
 * Knowledge of Windows Server, Active Directory, DNS and DHCP
 * Basic networking troubleshooting knowledge, including wireless access points, LAN/WAN, TCP/IP, VLAN and VPN
 * Experience supporting Windows end-user devices, laptops, desktops, iPads and tablets
 * Ability to install, configure and deploy hardware and software
 * Experience supporting media and audiovisual equipment, such as smart boards, projectors and interactive displays
 * Knowledge of firewalls, antivirus, web filters and security policies
 * VOIP communications or telephony support experience
 * Excellent communication and organizational skills, with a proactive approach

## Description

* Provide 1st and 2nd Line IT support to up to 800 members of staff across two schools
 * Support end-user devices, hardware, software and media/audiovisual equipment
 * Handle basic networking troubleshooting
 * Work alongside our hands-on IT Manager; 3rd Line networking tickets are managed by an external MSP

Technologies:

 * Active Directory
 * Hardware
 * Support
 * LAN
 * Microsoft 365
 * MS Teams
 * Security
 * SharePoint
 * TCP/IP
 * VPN
 * Web
 * Windows
 * Office 365
 * Cisco
 * Firewall
 * Network