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# Information Technology Help Desk Administrator

- **Company:** LHH
- **Location:** Wood Dale, IL, United States
- **Experience:** Experienced
- **Salary:** $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Software Applications, Network Connections, Software Deployment, Software Systems, Office365, Information Technology, Unified Endpoint Management
- **Published:** October 9, 2026
- **Apply:** https://www.disabledperson.com/jobs/75938482-information-technology-help-desk-administrator

## About the Role

Required Experience & Skills

 * Three or more years of experience in an IT Help Desk, Desktop Support, End User Support, or similar technical support environment.
 * Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
 * Knowledge of mobile device support, including iOS and iPadOS platforms.
 * Familiarity with Active Directory, endpoint management tools, and remote support technologies.
 * Experience with device imaging, software deployment, workstation setup, and hardware diagnostics.
 * Strong problem-solving abilities with exposure to desktop, networking, and endpoint technologies.
 * Ability to independently install, configure, and troubleshoot hardware and software systems.
 * Proven ability to work effectively with both technical teams and business users.
 * Strong verbal and written communication skills with a commitment to excellent customer service.

Education & Certifications

 * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline is preferred.
 * Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Endpoint Administrator, ITIL, or related credentials are considered a plus.

## Description

Seeking a hands-on IT Help Desk Administrator to serve as a key resource for employee technology support across multiple locations. This individual will be responsible for resolving day-to-day technical issues, supporting end-user devices, maintaining equipment inventories, and assisting with workstation deployments.

The ideal candidate combines strong technical aptitude with a customer-first mindset and enjoys partnering with employees to ensure a seamless technology experience. This role contributes directly to maintaining reliable systems and a productive work environment.

Primary Responsibilities

 * Deliver front-line IT support for employees, addressing issues related to workstations, software applications, mobile devices, and business technologies.
 * Investigate, troubleshoot, and resolve technical problems involving hardware, operating systems, applications, and network connectivity.
 * Provide high-touch support for executive leadership and other critical stakeholders.
 * Deploy, configure, upgrade, and replace desktop and laptop systems as needed.
 * Support Apple mobile technologies including iPhones and iPads.
 * Assist with employee onboarding and offboarding processes, including device provisioning and access setup.
 * Maintain and troubleshoot conference room and collaboration technologies, including audiovisual equipment and video conferencing solutions.
 * Install and support approved software applications and peripheral devices.
 * Monitor and maintain IT asset inventory records, ensuring accurate tracking of equipment and licenses.
 * Record support activities, issue resolutions, and technical procedures within service management tools.
 * Escalate complex or recurring issues to appropriate technical teams when required.
 * Communicate effectively with users of varying technical backgrounds.
 * Recommend process improvements and proactive solutions to reduce recurring support requests.
 * Participate in departmental projects, technology rollouts, and other initiatives as assigned.