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# Helpdesk Support

- **Company:** ConsultNet
- **Location:** Ardsley, NY, United States
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** VoIP, HP Thin Clients, Network Architecture, Networking Basics, Remote Infrastructure Management, Virtual Local Area Networks, Cisco WebEx, Firewalls (Computer Science), Cisco
- **Published:** October 9, 2026
- **Apply:** https://www.disabledperson.com/jobs/75922010-helpdesk-support

## About the Role

* Prior help desk, deskside, or remote technical support experience
 * Working knowledge of Windows 11 troubleshooting and break/fix support
 * Familiarity with basic networking concepts (switches, firewalls, VLANs)
 * Experience with endpoint/device management consoles (MDM-style tools) a plus
 * Experience with thin client environments a plus
 * Experience with Cisco phone systems (or similar VoIP platforms) a plus
 * Strong customer service and phone communication skills
 * Professional demeanor and reliability; comfortable representing IT to non-technical store staff
 * Bilingual (Spanish) a plus, not required
 * Comfortable working in a high call volume, deadline-driven support environment

## Description

We are seeking Help Desk / Deployment Support Technicians to join a fast-paced retail IT support team. This role serves as the front-line point of contact for store-level technology issues across a rapidly growing multi-location retail environment. The team supports both pre-deployment rollout work and post-deployment break/fix support once new store systems go live. This is a high-volume, phone- and remote-support-driven role supporting store network infrastructure, POS-adjacent systems, and end-user hardware., * Provide phone and remote support to retail store locations, handling a high daily call volume

 * Troubleshoot store network infrastructure, including switches, firewalls, and VLAN configuration (viewing/diagnosing, not full configuration)
 * Support and troubleshoot thin client devices at store locations
 * Provide remote management and troubleshooting via endpoint management/MDM-style console tools
 * Support Cisco and legacy phone systems (Cisco WebEx-based and older NEC systems)
 * Handle basic directory-level tasks such as unlocking accounts and resetting passwords
 * Escalate advanced identity/access issues (MFA resets, license provisioning, admin-level system access) to the appropriate internal team
 * Troubleshoot ISP and connectivity issues at the store level
 * Support printer troubleshooting and other standard store hardware issues
 * Manage and resolve incoming tickets against SLA targets
 * Represent the IT department professionally as the primary point of contact for store personnel
 * Participate in structured onboarding/training ahead of go-live deployment cycles