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# IT Technician

- **Company:** LHH
- **Location:** Indianapolis, IN, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Cyber Security, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Networking Basics, TCP/IP, User Provisioning Software, Connectivity Problems, Office365, Tablet Computers, Computer Equipment, Information Technology, Patch Management, Laptops
- **Published:** October 9, 2026
- **Apply:** https://www.disabledperson.com/jobs/75927863-it-technician

## About the Role

* 2+ years of experience in an IT support, desktop support, help desk, or technician role, or an equivalent combination of education, certifications, and experience.
 * Strong knowledge of Windows operating systems.
 * Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, and connectivity troubleshooting.
 * Experience configuring, maintaining, and troubleshooting computer hardware.
 * Experience supporting Windows 10 and Windows 11 environments.
 * Strong analytical and problem-solving abilities.
 * Ability to diagnose and resolve hardware, software, account access, and connectivity issues.
 * Familiarity with Microsoft 365 applications and services.
 * Excellent customer service and communication skills.
 * Strong organizational skills and attention to detail.
 * Ability to manage multiple priorities in a fast-paced environment.
 * Ability to work independently and collaboratively.

Preferred Qualifications

 * Experience supporting users in a manufacturing or industrial environment.
 * Background in desktop support, help desk, or technical support operations.
 * Experience supporting enterprise resource planning (ERP) systems.
 * Experience supporting industrial printing and labeling solutions.
 * Familiarity with endpoint management, remote support, and monitoring platforms.
 * Experience with user provisioning and identity/access management.
 * Understanding of patch management, endpoint protection, and cybersecurity best practices.
 * Experience working in regulated or compliance-driven environments.

## Description

The IT Technician serves as the primary point of contact for employees requiring technical assistance within a production environment. This role supports daily technology operations across manufacturing and business functions, ensuring reliable performance of hardware, software, network-connected devices, and business applications.

The technician plays a critical role in maintaining operational uptime by troubleshooting technical issues, supporting end users, provisioning equipment and accounts, assisting with cybersecurity initiatives, and collaborating with both internal stakeholders and third-party technology partners.

The ideal candidate is hands-on, customer-focused, and comfortable working in a fast-paced manufacturing setting where technology availability directly impacts production operations., End User Support

 * Serve as the first line of support for employee hardware, software, and application issues.
 * Configure and deploy computers, mobile devices, and peripheral equipment for new employees.
 * Support user account creation, modification, and access requests.
 * Troubleshoot and resolve desktop, laptop, operating system, and application issues.
 * Provide user support and training for Microsoft 365 and other business applications.
 * Maintain accurate documentation of incidents, resolutions, and support activities.
 * Manage support requests through a ticketing system and ensure timely resolution.

Infrastructure & Security Support

 * Apply system updates, patches, and security configurations.
 * Review and respond to security notifications and alerts.
 * Help maintain compliance with cybersecurity and IT security requirements.
 * Support remote monitoring and management platforms.
 * Troubleshoot and escalate network connectivity issues involving wired and wireless environments.
 * Assist with maintaining secure access to IT infrastructure and equipment.

Hardware & Manufacturing Technology Support

 * Install, repair, and maintain:
 * Desktop computers
 * Laptops
 * Tablets
 * Industrial printers
 * Office printers
 * Handheld scanners
 * Conference room technology
 * Support technology systems used throughout manufacturing and operational areas.
 * Coordinate with remote IT personnel and external vendors to resolve complex issues.

Project & Process Support

 * Assist with technology implementations and infrastructure projects.
 * Document technical procedures and maintain internal knowledge resources.
 * Identify opportunities to improve support processes, reliability, and user experience.
 * Support various technology systems and platforms utilized within the organization.
 * Perform other duties as assigned.

Work Environment

 * Regular presence on the manufacturing floor is required.
 * Work is performed around active production equipment and machinery.
 * Must be comfortable operating in a dynamic industrial environment.
 * Ability to lift and transport computer equipment, monitors, printers, and related hardware.