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# Director, Global IT Operations

- **Company:** Reyes Holdings
- **Location:** Rosemont, IL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Information Technology Operations, Information Technology, CIS Benchmarks
- **Published:** October 9, 2026
- **Apply:** https://dejobs.org/x/x/CAD25986CC974BF58E02344222B036B4/job/

## About the Role

* Bachelor's Degree in technology discipline, such as Computer Information Technology, Engineering, or Computer Science with 10 plus years of related experience and 6 plus years of leadership experience or High School Diploma/General Education Degree (GED) with 13 plus years of specific experience and 8 plus years of leadership experience
 * Experience in IT, including IT operations, security, technical support, engineering, and/or management
 * Working knowledge of the ITIL Framework and IT Service Management functions with demonstrated results implementing IT Service Management best practices.

Preferred Education and Experience:

 * Master's Degree
 * Prior experience working with a managed service provider.
 * Prior experience managing teams in a global enterprise multi-site environment (>200 locations).
 * IT Infrastructure Library (ITIL) Certification
 * Proficiency or working knowledge of Cyber Security frameworks and methodology such as CIS Benchmarks and/or NIST.
 * Business Intelligence and data analytic reporting development experience

## Description

* Establish an overarching vision, strategy, and roadmap for Global IT Client services and Global IT Operations
 * Develop and manage processes and procedures for IT Service Management functions such as Incident, Change, Problem, Configuration, Knowledge, and Request Management
 * Provide training, development, coaching, and mentoring to managers and employees, while fostering a culture of continuous improvement, collaboration, and innovation
 * Implement and maintain ITIL aligned policies, processes, procedures, including transitioning services to managed support providers, for all supported systems
 * Enforce strict adherence to ITSM and operational processes including ticket management, Incident, Problem, and Change Control procedures to ensure timely response, service delivery, and to meet committed SLAs
 * Manage and collaborate with Managed Service Providers to ensure they are delivering effective and efficient support services based on contract terms
 * Occasional travel as needed, up to 10%
 * Other projects or duties as assigned