> Markdown version of [/jobs/ext/3649190-systems-support-engineer-1](https://www.wearedevelopers.com/jobs/ext/3649190-systems-support-engineer-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Systems Support Engineer 1

- **Company:** Illumina, Inc
- **Location:** San Diego, CA, United States
- **Experience:** Starter
- **Salary:** $74,900.0 - $112,300.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Component-Based Software Engineering, Systems Engineering, Confluence, JIRA, Collaborative Software, Issue Tracking Systems, MATLAB, Verification and Validation (Software), JMP (Statistical Software), Office365
- **Published:** October 9, 2026
- **Apply:** https://startup.jobs/systems-support-engineer-1-in01-illumina-india-10369015

## About the Role

* BS/MS in Bioengineering, Mechanical Engineering, Systems Engineering, Electrical Engineering, or a related engineering/scientific field OR a BS/MS in an unrelated field with engineering/scientific work experience
 * 0-2+ years engineering/scientific work experience
 * Basic laboratory experience
 * Good data analysis skills and a logical approach to problem solving skills
 * High degree of detail orientation and documentation
 * Root cause analysis methodology and execution

Preferred Skills & Experience:

 * Demonstrated ability to understand and successfully work across multiple disciplines such as engineering, software, and manufacturing highly desired
 * Work experience in biotech or medical device field
 * Understanding of sequencing systems and techniques helpful
 * Solid communication and writing skills
 * Experience with statistical analysis and data analysis programs (JMP, MATLAB, Microsoft Excel)
 * Experience working in regulated environments e.g. CLIA, ISO 13485, cGMP/cGLP, IVD

## Description

As a Systems Support Engineer, you will work in a dynamic, team-oriented environment and help improve genomic analysis tools used in cutting edge research. Working within Illumina's Systems Engineering and Integration team, you will be responsible for investigating and resolving system-level platform issues and supporting system verification and validation activities for planned platform changes., * Hands-on testing and integration of systems in a laboratory environment: hardware, software, chemistry, and application components

 * Use mechanical, optical, fluidics, electronics, and chemistry knowledge to troubleshoot system-level sequencing instrument issues
 * Collaborate with all functions within development teams (Engineering, Chemistry Development, Consumables, Software, Field Service, Manufacturing, etc.)
 * Provide product support for pre- and post-launch activities
 * Perform testing and troubleshooting to gather data and make technical recommendations
 * Support investigation experiments and design verification test plans
 * Use of Confluence, Jira, MS 365 and other collaborative software to aid in fleet management, allocation, issue tracking, and other laboratory administrative tasks
 * Occasional travel to support instrumentation builds and troubleshooting