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# Senior Escalations Manager - Remote Global Support

- **Company:** TWILIO
- **Location:** Melilla, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, JIRA, Tableau (Software), Twilio, Zendesk
- **Published:** October 9, 2026
- **Apply:** https://www.buscojobs.com.es/senior-escalations-manager-remote-global-support-en-melilla-ID-374874706

## About the Role

You will mentor, scale processes, and drive improvements in incident management while coordinating with product, support, and engineering to deliver timely, executive-ready communications.The role requires 5+ years in client-facing technical support, experience with Tableau, Excel, Jira, Zendesk, and a proven track record of coaching teams, managing multiple projects, and
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## Description

Twilio in Spain (remote-first) is hiring a Staff Escalations Manager 4 to lead a global team of escalation managers.You will mentor, scale processes, and drive improvements in incident management while coordinating with product, support, and engineering to deliver timely, executive-ready communications.The role requires 5+ years in client-facing technical support, experience with Tableau, Excel, Jira, Zendesk, and a proven track record of coaching teams, managing multiple projects, and#J-*****-Ljbffr

## About Twilio

**Industries:** Sales and Marketing, Telecommunications

[Company profile](https://www.wearedevelopers.com/companies/3850-twilio)

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