> Markdown version of [/jobs/ext/3650881-on-site-support-technician](https://www.wearedevelopers.com/jobs/ext/3650881-on-site-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# On Site Support Technician

- **Company:** TEKSYSTEMS INC.
- **Location:** Mount Crawford, VA, United States
- **Salary:** $58,240.0 - $66,560.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Cisco Routers, Desktop Computing, RAID, Image Management, Issue Tracking Systems, Microsoft Office, Networking Basics, Network Connections, Windows PowerShell, SAP (Applications), Server Supported Gaming, Software Deployment, TCP/IP, VMware VSphere, Diagnostic Tools, Software Troubleshooting, Peripherals, Microsoft InTune, Computer Equipment, Storage Technologies, Information Technology, Deployment Automation, Hardware Infrastructure, Servicenow, Vmware
- **Published:** October 9, 2026
- **Apply:** https://dejobs.org/x/x/87C1C2CD832F4CE7AAAE2A9AE6A3D3B5/job/

## About the Role

The ideal candidate will have a solid desktop support experience, strong troubleshooting skills, and the ability to work independently while also serving as an escalation point and resource for other technicians., * Strong hands-on desktop support and technical troubleshooting experience.

 * Experience supporting Windows operating systems and Microsoft Office.
 * Strong knowledge of computer hardware, SSDs, peripherals, and general break/fix support.
 * Experience with Active Directory.
 * Experience with ServiceNow or similar IT service management/ticketing tools.
 * Experience with Intune and/or Autopilot.
 * Working knowledge of PowerShell.
 * Understanding of TCP/IP and basic networking concepts.
 * Experience troubleshooting hardware, software, and connectivity issues.
 * Strong documentation and ticket-management skills.
 * Excellent communication and customer service skills.
 * Strong analytical and problem-solving abilities.
 * Ability to prioritize multiple issues in a fast-paced environment.
 * Ability to work independently as well as collaboratively with a technical support team.

Preferred Experience

Experience with any of the following is a plus:

 * SAP
 * VMware/vSphere
 * Cisco routers and switches
 * Server hardware and basic server support
 * SAN/NAS storage technologies
 * RAID and I/O technologies
 * Software deployment and imaging tools
 * ITIL-based environments

Education & Certifications

 * Degree or diploma in Computer Science, Information Technology, or a related field preferred; equivalent professional experience will also be considered.
 * Microsoft, ITIL, networking, or related technical certifications are a plus.

What Were Looking For

Were looking for someone who is technically strong but also comfortable working directly with end users. This person should be approachable, dependable, organized, and able to explain technical issues in a clear, customer-friendly way. The role requires someone who can take ownership of problems, work through escalated issues, and follow them through to resolution.

## Description

We are seeking a Level 3 On-Site Support Technician to provide advanced, hands-on technical support for end users in a fast-paced environment. This position will focus on desktop support, hardware and software troubleshooting, escalated technical issues, and delivering a strong customer experience., * Provide hands-on desktop support for laptops, desktops, mobile devices, printers, and peripheral equipment.

 * Troubleshoot and resolve hardware, software, operating system, network connectivity, and application issues.
 * Serve as an escalation point for more complex end-user support issues.
 * Support Windows operating systems and Microsoft Office applications.
 * Install, configure, upgrade, and maintain hardware and software.
 * Support device imaging, deployment, and workstation setup.
 * Work with Active Directory for user and device support.
 * Use ServiceNow or similar ticketing systems to document, track, and resolve support requests.
 * Support Intune and Autopilot within the desktop environment.
 * Use PowerShell and other diagnostic tools to assist with troubleshooting.
 * Assist with software deployments, upgrades, and technology rollouts.
 * Perform hardware break/fix support and preventative maintenance.
 * Troubleshoot basic TCP/IP, network connectivity, and related infrastructure issues.
 * Document troubleshooting steps, resolutions, and technical procedures.
 * Communicate status and expectations clearly with end users and internal teams.
 * Follow established SLAs and escalation procedures.
 * Assist with higher-volume help desk support when required.
 * Provide guidance and support to junior technicians and help onboard new team members.
 * Participate in projects and other technology initiatives as assigned.