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# IT Support Analyst

- **Company:** The Boldt Company
- **Location:** United States
- **Experience:** Expert
- **Salary:** $60,000.0 - $74,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Information Systems, Desktop Computing, Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Virtual Desktops, Windows PowerShell, User Provisioning Software, Software Licensing, Enterprise Software Applications, Office365, Microsoft InTune, Information Technology, Laptops, Operational Systems
- **Published:** October 9, 2026
- **Apply:** https://www.thejobnetwork.com/job/98ce54b8-f18c-48f1-b91c-52fb0e39e7c2/senior-it-support-analyst

## About the Role

This is a long-term opportunity to grow your career while gaining exposure to a variety of technologies, projects, and business functions. Success in the first 6-12 months will be measured by building strong relationships, learning our systems and operations, becoming a trusted partner to end users, and contributing innovative ideas that enhance service delivery. If you are a collaborative problem solver with strong communication skills, experience supporting enterprise technologies, and a passion for continuous improvement, you'll find a rewarding career with a team that is supportive, fun, and committed to excellence. As an employee-owner, you'll also benefit from our ESOP, comprehensive benefits package, and a culture that invests in your professional growth and long-term success., Candidates whose experience or expertise substantially exceed the requirements of the role are encouraged to apply, as we may have current or future roles which may better align with experience.

 * Associate degree in Information Technology, Computer Science, Information Systems, System Administration, or a related field; equivalent combinations of education and experience will be considered.
 * 5+ years of progressive IT support experience in enterprise, help desk, service desk, or MSP environments.
 * Advanced troubleshooting experience supporting Windows operating systems, Microsoft 365, Active Directory, hardware, software, and end-user computing environments.
 * Experience serving as a Level 2/Level 3 escalation resource and managing support requests through resolution.
 * Strong background supporting laptops, desktops, mobile devices, printers, scanners, conferencing technology, and other enterprise hardware.
 * Experience with user provisioning, permissions administration, multifactor authentication, mobile device support, and application support.
 * Exceptional customer service, communication, documentation, and relationship-building skills with the ability to support users at all levels of the organization.
 * Demonstrated ability to analyze complex issues, prioritize competing demands, and collaborate effectively across Help Desk, Infrastructure, Security, and business teams.
 * Experience working with or supporting Managed Service Provider (MSP) relationships, service delivery, and operational support functions.
 * A proactive, continuous improvement mindset with a passion for improving efficiencies, service quality, and the overall customer experience.

Nice to Have

 * Experience with Microsoft Intune, endpoint management, Azure Virtual Desktop, PowerShell, automation, and enterprise ticketing systems.
 * Microsoft, CompTIA, HDI, or similar technical certifications.
 * Experience with software licensing management, IT asset management, and hardware lifecycle management.
 * Experience monitoring support metrics, service level agreements (SLAs), ticket trends, and customer satisfaction indicators.
 * Exposure to Operational Technology (OT) environments and manufacturing, construction, or industrial operations.
 * Experience developing knowledge base articles, support documentation, training materials, and knowledge transfer processes.
 * Experience coordinating with third-party vendors and driving service improvements across support organizations.
 * Knowledge of cybersecurity best practices, device compliance, access management, and incident response processes.
 * Experience identifying automation opportunities and implementing process improvements that enhance operational efficiency and service delivery.

## Description

Join Boldt as a Senior IT Support Analyst and become part of a collaborative, high-performing team where customer service, relationships, and continuous improvement are at the center of everything we do. In this role, you'll provide advanced support for Microsoft 365 applications, Windows environments, end-user devices, and enterprise technologies while serving as a trusted resource to employees across the organization. We're looking for a patient, customer-focused IT professional who thrives in a fast-paced support environment, enjoys solving complex technical challenges, and is committed to delivering an exceptional user experience. Experience supporting enterprise environments or MSP operations, managing tickets from intake through resolution, and identifying opportunities to improve processes and efficiencies will set you up for success.