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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** McLean, VA, United States
- **Salary:** $47,840.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Excel, Microsoft Windows, Active Directory, Issue Tracking Systems, Microsoft Office, Productivity Software
- **Published:** October 9, 2026
- **Apply:** https://dejobs.org/x/x/19D2819A85264E10853C1E87A36FFDE1/job/

## About the Role

Requirements * Bachelor's degree required.

 * Must have resided within the organization's required geographic eligibility area for the past three years.

 * Ability to work from a private, quiet home office environment when remote support is needed.

 * Must be capable of obtaining a Public Trust clearance based on applicable background investigation standards.

 * Prior federal security clearance experience or an active clearance process with a government agency is a plus.

 * Hands-on experience supporting Microsoft Office applications, with strong working knowledge of Excel.

 * Familiarity with Active Directory, Windows 10, general Microsoft Windows support, basic troubleshooting, and service desk ticket management.

## Description

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users. This Contract to permanent opportunity is well suited to someone who enjoys resolving hardware, software, and access-related issues while delivering detail-oriented customer service. The ideal candidate brings strong desktop support experience, works effectively in a structured environment, and is prepared to meet eligibility requirements associated with supporting federally aligned work.

Responsibilities:

 * Provide day-to-day assistance to users by diagnosing and resolving desktop, laptop, operating system, and common application issues.

 * Manage incoming service requests through the ticketing system, prioritize tasks appropriately, and maintain accurate case updates through resolution.

 * Support Windows-based environments by troubleshooting performance problems, login issues, and general workstation functionality.

 * Assist with account access and directory-related tasks, including user support connected to Active Directory environments.

 * Deliver technical guidance on Microsoft Office applications, including routine support for Excel and other core productivity tools.

 * Escalate complex incidents when needed and work with internal teams to ensure timely restoration of service.

 * Document troubleshooting steps, solutions, and recurring issues to improve service consistency and knowledge sharing.

 * Contribute to a reliable end-user support experience by communicating clearly, setting expectations, and following established service procedures.