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# Tier 2 / Technical Support Engineer

- **Company:** SHIELD LOGIC MSP INC.
- **Location:** San Diego, CA, United States
- **Experience:** Experienced
- **Salary:** $104,000.0 - $114,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, CompTIA Network+, CompTIA Security+, Information Technology Consulting, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Network Architecture, Network Information Services, Routing, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wireless Networks, Firewalls (Computer Science), Microsoft InTune, Microsoft Onedrive, Fortinet, Cloud Migration, Veeam, Service Stack, Vmware
- **Published:** October 9, 2026
- **Apply:** https://www.disabledperson.com/jobs/75922580-tier-2-technical-support-engineer

## About the Role

We are seeking an experienced Tier 2 Systems & Network Engineer who thrives in a fast-paced MSP environment and enjoys solving complex technical challenges while delivering exceptional customer service.

MSP experience is strongly preferred. Candidates without managed services experience may not be considered., * 3+ years of experience in an MSP, IT consulting, or managed services environment

 * Strong experience with:
 * Windows Server administration
 * Active Directory
 * DNS and DHCP
 * Microsoft 365 administration
 * Network troubleshooting
 * Experience configuring and supporting firewalls and VPN connectivity
 * Understanding of TCP/IP, VLANs, routing, switching, and wireless networking
 * Experience with backup and disaster recovery solutions such as Datto, Acronis, or Veeam
 * Ability to work independently and as part of a team
 * Strong written and verbal communication skills
 * Excellent customer service and client-facing abilities

Preferred Qualifications

 * Experience with:
 * ConnectWise Manage (PSA)
 * ConnectWise Automate (RMM)
 * IT Glue
 * Fortinet Firewalls and Security Solutions
 * Ubiquiti UniFi
 * Microsoft Intune
 * Entra ID (Azure AD)
 * Cloud migrations and Microsoft 365 deployments
 * PowerShell scripting and automation
 * VMware and Hyper-V virtualization
 * Industry certifications such as:
 * CompTIA Network+
 * CompTIA Security+
 * Microsoft Certifications
 * Fortinet NSE/FCP Certifications
 * VMware Certifications, * Associate Degree or higher preferred
 * Equivalent professional experience will be considered

Experience Requirements

 * VMware or Hyper-V: 4+ years preferred
 * Windows Server Administration: 4+ years required
 * Microsoft 365 Administration: 3+ years required
 * Fortinet Firewalls & Network Infrastructure: 4+ years preferred
 * Active Directory, DNS, DHCP, and File Services: 4+ years preferred
 * ConnectWise Manage and/or ConnectWise Automate experience preferred

## Description

As a Tier 2 Systems & Network Engineer, you will work closely with our senior engineering team to support and maintain client environments. This role requires strong troubleshooting skills, excellent communication abilities, and hands-on experience with Microsoft, networking, security, virtualization, and business continuity technologies.

You will regularly work within our technology stack, including:

 * ConnectWise Manage (PSA)
 * ConnectWise Automate (RMM)
 * IT Glue Documentation Platform
 * Microsoft 365
 * Fortinet Security Solutions
 * Ubiquiti UniFi
 * Datto BCDR
 * Acronis Cyber Protect
 * VMware and Hyper-V

The ideal candidate is customer-focused, organized, and capable of managing multiple priorities while maintaining a high level of professionalism.
Responsibilities

 * Manage and support Windows Server environments (2016, 2019, and 2022)
 * Administer Active Directory, Group Policy, DNS, DHCP, and file services
 * Support and troubleshoot Microsoft 365 environments, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD)
 * Deploy, maintain, and troubleshoot VMware and/or Hyper-V environments
 * Configure and support Datto BCDR and Acronis Cyber Protect backup and disaster recovery solutions
 * Manage and troubleshoot Fortinet firewalls, VPNs, VLANs, switching, and network infrastructure
 * Support Ubiquiti UniFi wireless and switching environments
 * Monitor and respond to alerts generated through ConnectWise Automate and security monitoring platforms
 * Create, manage, and resolve service tickets within ConnectWise Manage
 * Maintain accurate client documentation, passwords, procedures, and network information within IT Glue
 * Troubleshoot system, network, cloud, and connectivity issues remotely and onsite
 * Participate in client projects including migrations, upgrades, server deployments, Microsoft 365 migrations, and infrastructure refreshes
 * Escalate and resolve complex technical issues while documenting solutions and procedures
 * Deliver exceptional customer service and maintain strong client relationships