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# ServiceNow Vulnerability Response Engineer

- **Company:** OpenKyber LLC
- **Location:** Atlanta, GA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Configuration Management Databases, Data Governance, Data Visualization, Power BI, Tableau (Software), Database View, Servicenow
- **Published:** October 9, 2026
- **Apply:** https://www.careerjet.com/jobad/us9fa04504292c5e52142492420984f798

## About the Role

* ServiceNow Knowledge Reporting module, List reporting, Database views, Performance Analytics, Filters, conditions, and dashboard/homepage design
 * Data Skills Working knowledge of SQL concepts and data modeling
 * Advanced Excel Experience with Power BI or Tableau
 * Strong grasp of data visualization best practices
 * Service Management Knowledge Familiarity with the ITIL framework Practical understanding of Incident, Problem, Change, and Service Level Management
 * Really good communication skills are required.
 * This is a 100% work from home position.
 * This client has implemented all modules of ServiceNow but the initial main stakeholders will be technology and human resources.

## Description

Reporting Analyst ServiceNow About the Role We are seeking a detail-oriented Reporting Analyst with ServiceNow experience to transform raw platform data into meaningful reports, dashboards, KPIs, and insights that drive decision-making across IT, business, and executive teams. This role is central to how our organization measures service performance, identifies operational trends, and communicates value to stakeholders at every level - from the Service Desk to Management. Core Responsibilities

 * Build Reports and Dashboards Create and maintain incident management reports, service request metrics, change management dashboards, and problem management trend reports.
 * Develop SLA compliance reports, executive scorecards, and operational KPI dashboards.
 * Design intuitive homepage and dashboard layouts for different stakeholder audiences
 * Data Analysis Analyze ServiceNow data to identify trends, recurring issues, and bottlenecks in service delivery
 * Surface opportunities for automation and process improvement
 * Evaluate capacity, workload patterns, and performance against targets
 * Translate findings into actionable recommendations (e.g., identifying that a disproportionate share of Priority 2 incidents originate from a specific application and proposing corrective action)
 * Performance Measurement Track metrics across core ITSM processes: Incident Management, Problem Management, Change Management, Request Fulfillment, Asset Management, and CMDB health
 * Ensure all reporting aligns with organizational KPIs and service-level agreements
 * Advanced Analytics Leverage ServiceNow Performance Analytics (PA), including indicators, breakdowns, and historical trend tracking
 * Support predictive analytics initiatives and build executive-level dashboards using PA's advanced reporting capabilities
 * Data Quality Management Identify missing or incomplete records and help strengthen overall data governance
 * Monitor CMDB accuracy and ensure proper ticket categorization
 * Validate report integrity to maintain trust in reported metrics
 * Stakeholder Engagement Partner with CIOs, IT Directors, Service Desk Managers, Application Support Teams, Business Leaders, and Governance Teams Gather requirements and translate business questions into clear, actionable reports and dashboards