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# Tier 2 Cloud Support

- **Company:** Applied Research Associates, Inc.
- **Location:** San Antonio, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Excel, Amazon Web Services, Systems Engineering, JIRA, Microsoft Azure, Bash Shell, Cloud Computing, Cloud Engineering, File System Permissions, Python (Programming Language), Linux System Administration, Windows Servers, OpenStack, Windows PowerShell, SAP (Applications), Virtual Machines, Data Logging, Scripting, Virtual Environment, HybridCloud, SC Clearance, 3-tier Architectures, Firewall Services Module, Terraform, Servicenow
- **Published:** October 9, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3426241062&tx=TT4542THT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Must be a US Citizen (No exceptions; green card holders are not eligible)
 * Must currently have an active Secret clearance. Strong factors for disqualification include dual citizenship, living with or having relationship with foreign nationals and attendance at foreign universities and colleges
 * Bachelor's degree or higher in IT, CS, or other closely related field with 2-4 years of work experience OR MS with 0-2 years of work experience
 * Must be willing to participate in On Call and weekend work as needed
 * Minimum 2 years of experience supporting virtual environments
 * Minimum 2 years of experience supporting Windows Server or Linux-based systems
 * Successfully acquire and maintain Special Access Program (SAP) access
 * Successfully obtain DoD 8570 IAT Level II Certification (Security+, CCNA-Security, etc.) within 60 days of hire.
 * Good oral & written communication skills
 * Excel as a team player and strive to maximize team & department performance
 * Willing to work on-site, daily, at our Raleigh, NC or San Antonio, TX location
 * Qualified candidates who accept an offer of employment will be subject to completing a national security risk assessment based on SEAD-3 reporting requirements. All offers of employment will be contingent upon a favorable national security risk assessment based on SEAD-3 reporting requirements

Tier 2 Cloud Support Position Preferences:

 * 3+ years supporting hybrid cloud environments (e.g., Azure Government, AWS GovCloud, OpenStack).
 * Experience with scripting or automation tools (PowerShell, Bash, Python, Terraform).
 * Prior experience working in a classified or Special Access Program (SAP) environment.
 * Demonstrated ability to lead ticket resolution efforts and mentor Tier 1 staff.
 * Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations., * 2-4 years: Relevant Work Experience

## Description

1. Diagnose and resolve access, connectivity, and authentication issues across virtual machines and shared resources using standard troubleshooting tools and methods.
 2. Provision, configure, and secure virtual machines and cloud infrastructure, applying best practices in patching, firewall configurations, encryption, logging, and automation.
 3. Manage user and system access for cloud and on-premise environments, including identity, group policies, and secure file system permissions.
 4. Monitor system health and user activity to detect potential security incidents; escalate and assist in containment as needed.
 5. Maintain accurate and detailed documentation within ticketing systems (e.g., Jira, ServiceNow), ensuring traceability and knowledge sharing.
 6. Collaborate with end users to validate system changes, while escalating complex or unresolved issues with clear analysis and logs.
 7. Balance fast-paced ticket resolution with long-term supportability through documentation, scripting, and adherence to escalation protocols.