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# Sr. User Experience Designer

- **Company:** AppFolio, Inc.
- **Location:** Dallas, TX, United States
- **Experience:** Expert
- **Salary:** $125,600.0 - $157,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Core Voice Platform, Agentic-AI, Virtual Agents
- **Published:** October 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=74d5de5fe7edb640

## About the Role

* Have led design on ambiguous, early stage initiatives and carried them through to shipped work
 * Have breadth and flexibility: you can move between projects with different skill needs, often more than one at a time
 * Design for several user types within one system and make deliberate tradeoffs between their needs
 * Have designed systems where an AI agent or automation acts on a user's behalf, with human-in-the-loop controls
 * Are an effective communicator and collaborator with experience driving design decisions across engineering, product management, and external partners
 * Have experience measuring the impact of design work and using product analytics to inform ongoing improvements
 * Have a strong UX writing sensibility, the language in notifications, follow ups, and agent messages
 * Bring a systems thinking mindset, seeing how a change in one workflow affects the others
 * Use AI assisted tools in your day-to-day design work

Must Have

 * Experience: Minimum of 5 years of experience in user experience or product design, with meaningful time on complex workflows or operations products
 * Portfolio: A portfolio demonstrating design process, judgment, and impact on work that started with open questions, including how you narrowed the problem and what shipped
 * Multi-user workflows: Experience designing for more than one user type within a single product or service
 * Strategic partnership: Experience partnering directly with product management and engineering to shape roadmap and strategy, not only to execute on it

Nice to Have

 * Experience designing AI driven, conversational, or voice experiences
 * Experience with PropTech, real estate operations, or enterprise products

## Description

The Senior User Experience Designer will join AppFolio's Maintenance team to design how property managers, residents, vendors, and owners experience maintenance. You will own design for a set of Maintenance Performer initiatives that are early, strategic, and still have open questions. This is a high impact design role for a designer who can act as a strategic partner to both product management and engineering while turning ambiguity into a path forward., * End-to-end ownership: Own design for new Maintenance Performer capabilities from early problem framing through shipped experiences, including voice AI

 * Strategic partnership: Frame problems with product management and engineering, propose options, prototype to learn, and help the team choose a direction
 * Designing with AI agents: Define what the agent handles and where people stay in control, and make what it did visible, trustworthy, and correctable
 * Vendor network: Design how a partner vendor network fits into maintenance coordination
 * Voice AI: Help shape voice AI for the Maintenance Performer, including how conversations are designed and how call outcomes show up for the property manager
 * Adoption and fit: Make new Performer capabilities self-serve, and build them on the workflows and system of record customers already use
 * Cross-functional collaboration: Collaborate with product management, engineering, and external partners to drive design decisions, facilitate critique, and surface cross-team dependencies early
 * Research and discovery: Facilitate user research to validate design decisions, and lead discovery work when direction is still open
 * Design system and mentorship: Contribute to and evolve AppFolio's design system, and mentor other designers