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# Help Desk Technician

- **Company:** Robert Half
- **Location:** Kennewick, WA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, Information Technology, Servicenow
- **Published:** October 9, 2026
- **Apply:** https://www.disabledperson.com/jobs/75932385-help-desk-technician

## About the Role

* 3+ years of experience in IT support or a related field.
 * Knowledgeable in a Windows-centric environment, with strong troubleshooting skills to resolution
 * Familiarity with service desk ticketing systems and maintaining ticket workload.
 * Solid understanding of IT concepts, including networking and system maintenance.
 * Excellent communication skills to interact effectively with users and team members.
 * Ability to work independently and prioritize tasks in a dynamic environment.
 * Commitment to maintaining attention to detail and delivering quality service.

## Description

Robert Half is seeking a hands-on Help Desk Technician to support a Windows-based environment. This Help Desk Technician will be responsible for supporting the ticket workload amongst other internal partners., * Install, configure, and maintain PCs and peripheral devices to ensure optimal performance.

 * Troubleshoot and resolve technical issues reported through help desk tickets.
 * Collaborate with team members, customers, and vendors to address IT-related concerns.
 * Provide timely and detail-oriented support to maintain system functionality and user satisfaction.
 * Utilize tools like ServiceNow ITSM to manage and track service desk requests.
 * Implement and support Active Directory and Microsoft Windows 10 environments.
 * Conduct routine system checks and perform necessary updates to ensure security and reliability.
 * Document technical procedures and resolutions for future reference.
 * Offer guidance and training to users on IT systems and software as needed.