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# IT Support Specialist

- **Company:** RIVERSIDE RECRUITING LLC
- **Location:** Gahanna, OH, United States
- **Experience:** Expert
- **Salary:** $60,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Azure, Network Connections, Remote Access Technology, Microsoft SharePoint, Microsoft InTune, Casper Suite, Laptops
- **Published:** October 9, 2026
- **Apply:** https://www.careerjet.com/job/us751215c24761c49daa80b2c011e5631f/eaa

## About the Role

* IT support
 * Self-starter
 * Great communication
 * Escalation-level troubleshooting
 * Able to work with minimal oversight
 * M365, Exchange, Azure, Jamf, Intune
 * Clear drug screen and background check

## Description

* Technical support to end users
 * Diagnose and resolve issues related to:
 * Workstations, laptops, mobile devices
 * Operating systems, Windows and macOS
 * Microsoft 365, Exchange Online, Teams, SharePoint
 * Network connectivity, copiers/printers, and remote access
 * Document incidents and resolutions, escalate when needed
 * Identify recurring issues, recommend improvements or automations
 * Assist with staff onboarding / offboarding: equipment, accounts, access
 * Configure and manage devices using mobile device management platforms
 * Participate in projects such as upgrades, deployments, and refreshes
 * Support IT security best practices; occasional on-call support