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# Jira Service Management Engineer

- **Company:** OpenKyber LLC
- **Location:** Atlanta, GA, United States (Remote available)
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Java (Programming Language), JavaScript (Programming Language), Application Programming Interfaces (APIs), Agile Methodology, Apache HTTP Server, Apache Tomcat, Confluence, JIRA, Cloud Computing, Issue Tracking Systems, Python (Programming Language), Subversion, Systems Integration, Enterprise Software Applications, Git, Information Technology, Atlassian Tools, Puppet, Software Version Control, Jenkins
- **Published:** October 9, 2026
- **Apply:** https://www.careerjet.com/jobad/usdeae5ecf7a7afdd2d3051130d4207a11

## About the Role

* Minimum of 9 years of professional IT experience working for U.S.-based companies.
 * 4+ years of recent experience as a Jira Administrator.
 * 4+ years of recent experience supporting a commercial banking, financial services, or large brokerage environment.
 * Current Atlassian Certification in Jira Project Administration (Required).
 * Experience administering Jira in a mid-to-large enterprise environment.
 * Strong experience configuring: Jira workflows, Permission schemes, Notification schemes, Screen schemes, Custom fields, Dashboards and reports.
 * Experience with Jira and Confluence plugin administration.
 * Experience troubleshooting Atlassian applications and related infrastructure.
 * Familiarity with cloud platforms, APIs, and enterprise integrations.
 * Experience working within Agile environments using Scrum and Kanban., * Experience with Apache HTTP Server and Tomcat.
 * Experience with Java, JavaScript, or Python.
 * Experience with Git, Subversion, or other version control systems.
 * Experience with Jenkins, Hudson, Puppet, or similar automation tools.
 * Experience with software issue tracking and enterprise application support.
 * Strong communication, customer service, and collaboration skills.

## Description

We are seeking experienced Senior Jira Administrators to join a large enterprise technology team supporting a complex, enterprise-wide Atlassian environment.
This role is ideal for a highly skilled Jira Administrator who enjoys collaborating with business and technical teams to design, configure, and support scalable Jira solutions in a fast-paced environment.
Responsibilities

 * Design, configure, administer, and support Atlassian products, primarily Jira.
 * Build and maintain custom Jira workflows, screens, permission schemes, notification schemes, dashboards, and reports.
 * Customize and optimize Jira to meet evolving business requirements.
 * Evaluate, install, configure, and support Jira and Confluence plugins.
 * Troubleshoot and resolve issues within the Atlassian platform.
 * Collaborate with business stakeholders and Agile teams to improve processes and workflows.
 * Support enterprise users and provide exceptional customer service.
 * Assist with integrations, automation, and continuous improvement initiatives.