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# Desktop Support Technician

- **Company:** COLLINS CALLOWAY LIBRARY
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $37,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Spreadsheets, Data Transmissions, Text Processing, IBM Notes, Mainframes, Smartsuite, Information Technology
- **Published:** October 9, 2026
- **Apply:** https://paine.edu/apply/

## About the Role

* Skills and experiences with the use of technology in a business environment, including exposure to Help Desk, data communications and application environments (mainframe, workgroup, and desktop).
 * Exceptional interpersonal, analytical and organizational
 * Strong customer service/customer relations
 * Familiarity with DOS/Windows and Lotus SmartSuite application
 * Ability to translate technical terms into non-technical
 * Ability to ascertain the criticality of incoming requests and
 * Understanding of word processing, spreadsheets, and terminal products to properly diagnose
 * Knowledge of computer terms and acronyms and the ability to learn new processes and procedures.
 * Proficiency in audiovisual equipment., * Associates degree in Computer Science or related field from an accredited college or university.
 * Minimum three (3) years of experience in computer support.
 * A+ Certification
 * Desktop support experience
 * PC reimaging experience

## Description

* Answer help desk
 * Provide hands-on and remote-controlled workstation support
 * Manage hardware and software procurement, deployment and
 * Resolve calls in the call tracking system; assume primary responsibility for client workstation
 * Manage print server queues and network
 * Provide on-call support as
 * Record all support activities for tracking and monitoring
 * Participate in ITS planning
 * Work with Support Center analysts and senior technicians to understand workstation support _
 * Responsible for all work in progress assigned to ensure completion of tasks and proper communications with
 * Must be able to work flexible
 * Other duties as assigned