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# Tier 1 Desktop/IT Support Consultant

- **Company:** Information Consulting Services
- **Location:** Philadelphia, PA, United States
- **Experience:** Experienced
- **Salary:** $83,200.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Microsoft Online Services, Microsoft Outlook, Calendaring Software, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Remote Service Software, Office365
- **Published:** October 9, 2026
- **Apply:** https://www.careerjet.com/job/register/usa6c58617db3ad46fc0d6351ce8aa4253

## About the Role

* 2-3 years of desktop support experience in a managed enterprise environment.

 * Experience supporting Windows and macOS operating systems and iOS and Android mobile devices.

 * Working knowledge of basic networking concepts, VPN connectivity, and troubleshooting.

 * Experience supporting Microsoft 365 services, including Outlook, Teams, calendaring, and contacts.

 * Experience with Active Directory user account administration and permissions management.

 * Experience using remote support tools such as LogMeIn.

## Description

The Desktop Support Technician provides Tier 1 technical support to clients both on campus and remotely. This position is
campus-based and includes in-person support, workstation deployments, onboarding activities, and remote troubleshooting
services.

 * Serve as the first point of contact for client seeking technical assistance via phone, email, ticketing systems, and on-site

support.

 * Provide Tier 1 technical support for hardware, software, account access, and connectivity issues for both on-campus and

remote clients.

 * Perform workstation deployments, onboarding support, equipment setup, and technology refresh activities.

 * Troubleshoot and resolve technical issues in person and remotely using tools such as LogMeIn.

 * Support Windows and macOS workstations, mobile devices, Microsoft 365 applications, and Active Directory accounts.

 * Document incidents, service requests, and resolutions within the ticketing system.

 * Escalate complex issues as needed and collaborate with other IT teams to ensure timely resolution.

 * Deliver exceptional customer service while maintaining the confidentiality of sensitive information.