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# Software Engineer

- **Company:** Innovity Incorporated
- **Location:** Trenton, NJ, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Agile Methodology, Data Analysis, JIRA, System Configuration, Continuous Integration, Database Queries, DevOps, JSON, Knowledge Management, Object-Oriented Software Development, Package Development Process, Scrum Methodology, Software Deployment, SQL Databases, SQL Server Reporting Services, System Testing, Systems Integration, Sap Business Objects, Low-code, Restful APIs, Software Version Control, Servicenow, ManageEngine
- **Published:** October 9, 2026
- **Apply:** https://www.careerjet.com/jobad/us43ae5858418713e17effb31ba7009a3c

## About the Role

* At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
 * Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
 * Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.
 * Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management., * Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model.
 * Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus.
 * Experience with project/package development, version management, environment promotion, and release practices for low-code platforms.
 * Strong SQL skills; experience with SQL Server Reporting Services (SSRS) is preferred.
 * Experience working in Agile/Scrum, CI/CD, or DevOps delivery models.
 * ITIL certification is preferred.

Additional competencies

 * Strong analytical, troubleshooting, and problem-solving skills.
 * Strong written and verbal communication and stakeholder coordination skills.
 * Ability to collaborate effectively with business users, PMs, BAs, QA, developers, vendors, and technical teams.
 * Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards.

## Description

* Collaborate with business users and technical stakeholders to understand, document, and translate requirements into scalable ITSM solutions.
 * Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation.
 * Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules and related platform capabilities.
 * Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data, workflow, and platform issues.
 * Develop service-management reporting, analytics, and operational dashboards; use SQL for reporting and troubleshooting, with SSRS experience preferred.
 * Prepare and maintain technical documentation, including configuration documentation, workflow diagrams, deployment instructions, and change/release notes.
 * Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and support.
 * Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure.
 * Work closely with PM, BA, QA, and development team members in an Agile/CI/CD delivery model, including two-week sprint cycles and coordinated module development.
 * Perform other assignments as required., Other Information (various scheduling options, standard office hours, travel required, etc):
 * This is a remote position; the candidate is expected to collaborate with the team and participate in scheduled meetings and discussions.
 * Standard work hours are 8:00 AM - 5:00 PM.
 * The position may require coordination during major system releases, production deployments, outages, or other critical platform events.

Skill
Required / Desired
Hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
Required
Ivanti ITSM / Ivanti Neurons
Highly desired
ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus (at least one of these platforms may be considered in lieu of Ivanti exp)
Required
Agile/Scrum, CI/CD, or DevOps
Required
JavaScript
Required
SQL
Required
REST APIs/JSON
Required
Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.
Required