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# Information Technology Support Technician

- **Company:** Corporate Imaging Concepts, LLC
- **Location:** Bensenville, IL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Business Software, Business Systems, Collaborative Software, Multi-Factor Authentication, Virtual Private Networks (VPN), Network Connections, Microsoft SharePoint, Web Applications, Software Licensing, Information Technology, Network Support, Hardware Asset Management, User Administration, User Accounts
- **Published:** October 9, 2026
- **Apply:** https://www.disabledperson.com/jobs/75930880-information-technology-support-technician

## About the Role

The ideal candidate combines strong technical troubleshooting skills with excellent customer service and communication abilities. They thrive in a fast-paced environment, enjoy solving problems, and are passionate about delivering a seamless technology experience for CIC employees., * One to three years of help desk or technical support experience.

 * CompTIA A+ certification or equivalent experience.
 * Experience troubleshooting web-based applications and business systems.
 * Strong understanding of Windows operating systems, Microsoft 365, and end-user computing support.
 * Excellent analytical, problem-solving, and troubleshooting skills.
 * Strong verbal and written communication skills.
 * Ability to prioritize multiple tasks and manage competing deadlines.

Preferred

 * Experience supporting e-commerce platforms, web stores, or promotional products industry systems.
 * Familiarity with ERP systems, inventory management platforms, or order processing applications.
 * Knowledge of Active Directory and Azure.

## Description

Corporate Imaging Concepts (CIC) is seeking a proactive and customer-focused IT Support Technician to support the technology systems that power our business. This role serves as the first point of contact for application, hardware, and system-related issues across the organization and escalates complex issues to the IT infrastructure and application teams., Accounts & Access

 * Manage access requests for shared mailboxes, distribution groups, SharePoint, and OneDrive.
 * Process access changes, including access to a departed employee's mailbox or files, following the approval process set by the IT Infrastructure & Security Manager.

Ticket & Application Support

 * Monitor, prioritize, troubleshoot, and resolve support tickets in accordance with established service levels.
 * Investigate and resolve user access issues for CIC business applications.
 * Escalate application defects and system issues to software vendors and internal development teams.
 * Assist with software updates and workstation upgrades.
 * Maintain application support documentation, knowledge base articles, and troubleshooting guides.

Ticket Triage & Escalation

 * Triage incoming tickets, gather details, and route application and e-commerce issues to the application team.
 * Escalate infrastructure, security, and complex hardware issues to the IT Infrastructure & Security Manager.
 * Work with Customer Service, Account Management, and Operations to keep employees informed on ticket status.

Hardware & End-User Support

 * Provide Level 1 support for desktops, laptops, printers, scanners, mobile devices, and peripheral equipment, escalating to the IT Infrastructure & Security Manager as needed.
 * Install, configure, maintain, and troubleshoot hardware and software.
 * Set up and deploy equipment for new hires and support employee onboarding and offboarding activities.
 * Manage hardware inventory, software licensing, and asset tracking.
 * Provide on-site support in Northbrook and remote support for employees at other locations.

Systems & Network Support

 * Support Microsoft 365, user accounts, permissions, email, and collaboration tools.
 * Assist with Active Directory administration, password resets, MFA, account provisioning, and user access management.
 * Monitor system health and escalate infrastructure or security issues when necessary.
 * Support network connectivity troubleshooting including wireless, VPN, printing, and workstation issues.
 * Assist with backup verification and business continuity tasks as directed.

Process Improvement & Documentation

 * Document support procedures, standard operating processes, and technical resolutions.
 * Analyze ticket trends to identify opportunities for automation and process improvements.
 * Assist with training employees on systems, applications, and best practices.