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# Technical Support Specialist

- **Company:** MASHELL TELECOM, INC.
- **Location:** Lakewood, WA, United States
- **Salary:** $42,058.0 - $58,594.0
- **Contract:** Temporary contract
- **Skills:** Apple Mac Systems, Data Systems
- **Published:** October 9, 2026
- **Apply:** https://www.disabledperson.com/jobs/75927185-technical-support-specialist

## About the Role

* Regular, reliable, and punctual attendance
 * Proficiency in exceptional phone etiquette and interpersonal skills, coupled with the capacity to multitask and independently manage workload priorities
 * Effective communication, collaboration, and cooperation skills, essential for interactions with vendors, customers, colleagues, and managers to achieve company objectives.
 * Aptitude for grasping and comprehending the company's range of products and services
 * Ability to apply logical thinking, creativity, and sound judgment to troubleshoot and resolve customer issues during the initial contact to minimize follow-up interactions.
 * Successfully helping our customers find solutions to their service needs, improving the way they work and play while connected to our services
 * Contributing to and developing a performance and results oriented culture.
 * Behaviors that are aligned with and strengthen company values., * Minimum of one year of customer support and/or technical support experience, preferably within the telecommunications/Internet sector
 * Two or more years of proven customer service experience
 * Familiarity with prevalent PC and MAC Operating Systems
 * Broad understanding of voice services, cable TV, and data technologies
 * A scrappy, nimble, innovative, hands-on contributor who is not afraid to roll up their sleeves to accomplish goals.
 * Demonstrated critical thinking skills, excellent and proactive communication skills, an ability to identify, prioritize, and collaborate effectively.
 * Ability to interpret and execute instructions provided in written, oral, or diagrammatic formats
 * Skills in resolving challenges within predefined scenarios that involve multiple variables
 * Ability to thrive in a dynamic, high-volume environment,
 * Adept at swiftly adjusting to changes
 * High school diploma or GED required.
 * Criminal Background, Drug, Non-Negilgent Driving, and Employment Level Credit Checks Required, * During the initial first 90 days/training period, a 5-8's schedule may be required depending on experience and proven success working independently
 * Our workspaces are collaborative and customer-focused, with a commitment to professional growth and team support
 * Prolonged periods of screen time and extended sitting may be required. Occasional overtime may be necessary to meet peak workload demands

## Description

As a Technical Support Technician, you will be an expert in addressing a wide range of tickets related to internet, streaming TV, and voice-related concerns via telephone assistance. This role demands a keen willingness to learn and adapt. You'll engage with customers of varying technical expertise, troubleshooting a diverse range of end-user devices and network configurations. This dynamic role tackles challenges head-on and serves as a technical superhero for our customers every day., * Ensures swift responses to a diverse array of trouble tickets, with a primary focus on prioritizing the customer experience above all else

 * Identifies and escalates intricate issues to the relevant departments following comprehensive troubleshooting
 * Empowers customers by offering insights into products and services that align with their specific technical requirements
 * Vigilantly monitors emerging trends indicating potential outages and promptly notifies the appropriate teams for swift resolution
 * Demonstrates flexibility by being available to work evenings, weekends, and variable schedules, including overtime when necessary