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# IT Support Engineer - Helpdesk ServiceDesk (Work from home)

- **Company:** EasyITguys LLC
- **Location:** Saint Croix Falls, WI, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Virtual Private Networks (VPN), Microsoft Office, Microsoft Software, Windows Servers, Network Routers, Sonicwall, Firewalls (Computer Science), Fortinet, Cisco
- **Published:** October 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=19189225f2bc9602

## About the Role

Industry Experience

MSP/MSSP Experience: 3-5+ years
IT Support Experience: 3-5+ years
IT Sales Experience: 1-2+ years
Client Segment Experience: 3-5+ years supporting businesses
Remote/Hybrid Experience: 2-3+ years

Core Technical Skills (1-3 Years Preferred)

Support & Systems (Highly Desirable)

 * Microsoft Teams, Microsoft 365
 * Repairshopr / Syncro
 * Keeper Password Manager
 * ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!)
 * Monday.com

Devices & Infrastructure

 * Fortinet Firewalls, Switches, APs
 * SonicWALL Firewalls, Switches, APs
 * Ubiquiti Routers, Switches, and APs

Additional Skills

 * Typing speed: 40 WPM minimum, 60+ WPM preferred
 * AS/BS Degree preferred
 * Certifications (CompTIA, Microsoft, Cisco, etc.) a plus, * Active Directory & Group Policy
 * Windows OS, Microsoft Office, Windows Server, VPN Configuration
 * Office 365 Administration
 * Strong customer relationship & sales skills
 * Ability to train and support non-technical users
 * Excellent time management & prioritization
 * Experience with onsite services & projects

Sales & Customer Success - Excellence is Our Standard

 * Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.
 * Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact (Employee Awards & Recognition)
 * Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics.

## Description

* Solve IT challenges through troubleshooting and software solutions
 * Balance support and sales-help clients while identifying their technology needs
 * Work closely with businesses, building strong, long-term relationships
 * Continue expanding your knowledge in a fast-paced, evolving IT environment