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# Systems Manager

- **Company:** Innovation Associates
- **Location:** Boston, MA, United States
- **Salary:** $100,198.0 - $135,562.0
- **Contract:** Permanent contract
- **Skills:** Information Systems, Monitoring of Systems, Software Deployment, SQL Databases
- **Published:** October 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ce601f3c3a72e042

## About the Role

* 3+ years of experience in the automation industry (e.g., robotics, conveyance systems, or other related systems).
 * Proven ability to communicate complex issues clearly, build client confidence, and collaborate cross-functionally with professionalism and tact.
 * Strong attention to detail and organizational skills.
 * Basic high voltage troubleshooting skills and proficiency with tools like a multimeter.
 * Ability to work independently and manage time effectively.
 * Minimum of 1 year of project management experience.
 * Availability to work Monday-Friday, 8:00 a.m.-4:30 p.m.; schedule may vary based on customer needs. Participation in a rotating remote on-call schedule is also required for approximately three separate, nonconsecutive weeks throughout the year to support critical customer escalations.
 * Willingness to travel for a cumulative total of up to 12 weeks during the initial onboarding and training period; travel will occur in separate intervals rather than 12 consecutive weeks.
 * Valid driver's license with a clean driving record.

Even Better If You Bring:

 * Bachelor's degree in Mechanical, Electrical, or Industrial Engineering, Information Systems, or a related field.
 * Hands-on troubleshooting experience with FANUC robotics.
 * Experience programming industrial automation systems (e.g., PLCs).
 * Proficiency in creating and editing SQL queries.
 * Project Management certification (e.g., PMP, CAPM) or Six Sigma / Lean Manufacturing experience.

Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.

## Description

As the Systems Manager, you'll be the dedicated onsite resource at a new customer site in Boston, MA, near the Hyde Park/Readville area. This is a fully onsite position. You'll have the opportunity to support the site's initial installation and launch, build a strong partnership with the customer, and help establish successful day-to-day operations. In this highly visible role, you'll troubleshoot and assist with maintaining iA equipment, monitor system performance, and connect the customer with iA teams to help deliver a reliable automation solution and an exceptional customer experience.

Your typical schedule in this role will be Monday-Friday, 8:00 a.m.-4:30 p.m.; however, hours may vary based on customer needs.

How You'll Contribute:

 * Monitor system performance and collaborate with on-site staff to optimize efficiency.
 * Troubleshoot and repair system issues, ensuring timely and effective resolution.
 * Manage and track spare parts inventory in coordination with site maintenance staff.
 * Provide after-hours remote support to customers as needed.
 * Collaborate with iA's engineering teams and subcontracted vendors to resolve system and component issues.
 * Monitor dispenser and canister activities, identifying common issues and failure points, and communicates findings to iA's Counting Technology team.
 * Serve as a subject matter expert, advising customers on system performance, enhancements, and risk prevention strategies.
 * Analyze system data to drive informed decisions and conducts periodic performance reviews with staff.
 * Lead regular site meetings to review equipment status and overall operational performance.
 * Request and manage parts through the proper Return Material Authorization (RMA) process as needed.
 * Partner on software installations, updates, and patches, ensuring proper configuration and functionality at each workstation.
 * Adhere to customer protocols and SOPs for software installations, updates, changes, and backups.