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# 1 st Level Supporter - Berlin-Charlottenburg

- **Company:** Per Zukunft GmbH & Co. KG
- **Location:** Berlin, Germany
- **Salary:** €39,000.0 - €42,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office, Information Technology, Operational Systems
- **Published:** May 31, 2026
- **Apply:** https://www.xing.com/jobs/berlin-1-st-level-supporter-berlin-charlottenburg-154747314

## About the Role

* Abgeschlossene Berufsausbildung im IT-Bereich (z.B als Fachinformatiker (m/w/d), IT-Systemkaufmann (m/w/d), Informatikkaufmann (m/w/d) etc.)
 * Praxiserfahrung im IT-Support, User Helpdesk oder IT Help Desk sowie in der Nutzung von Ticketsystemen
 * Kenntnisse der aktuellen Windows Infrastrukturen, der Microsoft Office Produktpalette sowie in Standard-Hardware
 * Erfahrung in der Installation und Administration von Client Betriebssystemen
 * Sehr gute Kenntnisse in Deutsch und Englisch

## Description

* Full-timeEmployment type: Full-time
 * €39,000 - €42,500 (XING estimate)
 * Hybrid
 * Be an early applicant, * Durchführung des 1st und 2nd Level IT Supports im Service Desk bzw. IT Helpdesk
 * Fehleranalyse und Störungsbehebung per Remote
 * Dokumentation der Anfragen in einem Ticketsystem
 * Weiterleitung der Tickets an nachgelagerte Supporteinheiten gemäß der vereinbarten Service-Level-Agreements (SLAs)
 * Pflege von Systemdaten und der Wissensdatenbank


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