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# Help Desk Analyst III - Contract

- **Company:** LHH
- **Location:** Deerfield Beach, FL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Multitier Architecture, Microsoft Windows, Active Directory, Apple IOS, User Authentication, Microsoft Azure, BitLocker Drive Encryption, Microsoft Online Services, CompTIA Network+, CompTIA Security+, Event Logging, Identity and Access Management, Information Technology Operations, Virtual Private Networks (VPN), System Center Configuration Manager, Windows PowerShell, Queue Management Systems, Azure Active Directory, Microsoft SharePoint, Office365, Microsoft InTune, Microsoft Onedrive, Information Technology
- **Published:** October 9, 2026
- **Apply:** https://www.disabledperson.com/jobs/75936418-help-desk-analyst-iii-contract

## About the Role

The ideal candidate combines deep technical troubleshooting expertise with strong customer service skills and a passion for improving IT operations. This position offers the opportunity to work across endpoint management, Microsoft 365, identity management, security technologies, and enterprise support initiatives in a highly collaborative environment., * Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

 * 6+ years of progressive IT support experience.
 * 2+ years supporting a senior-level, Tier III, escalation, lead, or advanced support function.
 * Advanced troubleshooting experience within Windows 11 enterprise environments, including:
 * Registry
 * Event Logs
 * Group Policy
 * BitLocker
 * Driver management
 * User profile troubleshooting
 * Experience supporting macOS in an enterprise environment.
 * Hands-on administration of Microsoft 365 services, including:
 * Exchange Online
 * Teams
 * OneDrive
 * SharePoint Online
 * Experience supporting hybrid identity environments with:
 * Microsoft Entra ID
 * Active Directory
 * User lifecycle management
 * MFA
 * Conditional Access
 * Authentication troubleshooting
 * Practical PowerShell skills for administration and automation.
 * Experience working with modern endpoint management platforms such as:
 * Microsoft Intune
 * SCCM
 * NinjaOne
 * Similar enterprise management solutions
 * Experience supporting endpoint security solutions and investigating security alerts.

Preferred Qualifications

While not required, the following certifications are highly desirable:

 * CompTIA A+
 * CompTIA Network+
 * CompTIA Security+
 * Microsoft Certified Endpoint Administrator (MD-102)
 * Microsoft Azure Fundamentals (AZ-900)
 * Microsoft Identity and Access Administrator (SC-300)
 * Apple Certified Support Professional (ACSP)

## Description

We are seeking an experienced Help Desk Analyst III to serve as the senior technical escalation resource within our IT organization. This role is responsible for resolving complex technical issues, supporting enterprise end-user technologies, driving service desk process improvements, and mentoring junior support staff., Advanced Technical Support & Escalations

 * Act as the primary escalation point for complex incidents and service requests unresolved by Tier I and Tier II support teams.
 * Troubleshoot and resolve issues involving:
 * Windows 11 workstations
 * macOS devices
 * iOS and Android mobile devices
 * Microsoft 365 applications and services
 * Microsoft Teams, OneDrive, and SharePoint Online
 * VPN, MFA, and identity-related access issues
 * Active Directory and Microsoft Entra ID environments

Problem Management & Continuous Improvement

 * Conduct root-cause analysis for recurring and high-impact support issues.
 * Identify trends within ticket data and recommend proactive solutions.
 * Partner with Infrastructure, Security, and Engineering teams to implement long-term corrective actions.
 * Improve support processes, documentation, and operational efficiency.

Team Leadership & Mentorship

 * Mentor Tier I and Tier II analysts and provide technical guidance.
 * Review support requests for quality and resolution effectiveness.
 * Promote exceptional customer service and knowledge-sharing across the Help Desk team.
 * Serve as a technical leader during escalations and critical support events.

Service Desk Operations

 * Assist with queue management, ticket prioritization, and escalation workflows.
 * Support operational decision-making during major incidents.
 * Act as a backup resource for Help Desk leadership when needed.
 * Develop and maintain knowledge base articles, SOPs, and technical runbooks to improve first-contact resolution rates.