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# Desktop Support Specialist

- **Company:** GTN LLC
- **Location:** Henderson, NV, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Networking Basics, Software Engineering, Enterprise Software Applications, Peripherals, Microsoft InTune, Laptops, Servicenow
- **Published:** October 9, 2026
- **Apply:** https://www.disabledperson.com/jobs/75924948-desktop-support-specialist

## About the Role

* Bachelor's degree from an accredited institution (or equivalent experience)
 * 2-5 years of enterprise desktop or IT support experience
 * Strong troubleshooting and critical-thinking skills
 * Ability to work independently in an onsite enterprise environment
 * Strong customer service and communication skills
 * Ability to multitask across multiple tickets and projects
 * Ability to pass required background and drug screening

Preferred:

 * CompTIA A+ certification (strongly preferred)
 * Experience supporting enterprise or airport environments
 * Experience with executive/VIP support
 * Familiarity with basic networking and cabling

## Description

We are seeking an onsite Desktop Support Technician to provide hands-on technical support at an enterprise client location in Las Vegas, NV. This role supports end users, executives, and shared infrastructure across multiple sites. The technician will troubleshoot hardware/software issues, manage tickets, maintain network closets and A/V systems, and deliver high-touch customer service. This is a fast-paced environment requiring strong multitasking, prioritization, and independent problem-solving.

Core Responsibilities

 * Provide onsite support for desktops, laptops, peripherals, and enterprise software
 * Deliver white-glove/executive support for senior leadership and VIP users
 * Troubleshoot and resolve hardware, software, and connectivity issues
 * Support and maintain A/V and conference room technology
 * Maintain and organize network closets and structured cabling
 * Manage and resolve tickets in ServiceNow within SLA timelines
 * Support device provisioning and management through Microsoft Intune
 * Track, document, and communicate issues, resolutions, and trends
 * Recommend hardware and technical improvements to enhance performance
 * Collaborate with IT teams, managers, and vendors across multiple sites
 * Provide feedback for continuous service and process improvement
 * Support multiple locations and priorities simultaneously
 * Work overtime when required for projects or support needs