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# IT Support Specialist

- **Company:** CareerCircle
- **Location:** Lawton, OK, United States
- **Experience:** Expert
- **Salary:** $58,240.0 - $68,640.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Software Applications, CompTIA Network+, System Configuration, Issue Tracking Systems, Local Area Networks, Network Service, Software Engineering, Software Systems, SC Clearance
- **Published:** October 9, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ok/lawton/a99f683e-5035-486d-8d1f-7c510dcfa842

## About the Role

Help desk support, Troubleshooting, Service desk, Windows 10, Active directory, Windows, Support, Ticketing system, Help desk, Customer service, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Coordinating
Issue Tracking
Shrink Wrapping
Windows Support
Active Directory
Software Systems
CompTIA Network+
Operating Systems
Help Desk Support
Peripheral Devices
Business Valuation
Local Area Networks
Microsoft Windows 10
System Configuration
Full Stack Development
Business Transformation
Troubleshooting (Problem Solving), Our client is hiring a Senior IT Support Specialist. In this role you will provide both remote and onsite technical, operational, and training support to users. As a Senior IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware.

Hours: Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.

Primary Responsibilities:

Provide second-tier support to end-users for PC, server, mainframe applications, and hardware.

Handle problems that the first-tier help desk support is unable to resolve.

Install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs and other application software programs.

Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, and coordinate needed repairs.

Resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software.

May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Simulate or recreate user problems to resolve operating difficulties., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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TEKsystems

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Operations
Coordinating
Issue Tracking
Shrink Wrapping
Windows Support
Active Directory
Software Systems
CompTIA Network+
Operating Systems
Help Desk Support
Peripheral Devices
Business Valuation
Local Area Networks
Microsoft Windows 10
System Configuration
Full Stack Development
Business Transformation
Troubleshooting (Problem Solving)
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