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# Organizational Change Management (OCM) / Training Lead

- **Company:** Infosys
- **Location:** United States
- **Experience:** Expert
- **Salary:** $154,375.0 - $193,125.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Learning Management Systems, Microsoft Project, Elearning, Software Requirements Analysis, Software Version Control
- **Published:** October 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=098e365540cbe9fb

## About the Role

* 7 Years of experience in the public sector creating organizational change management programs or training programs and curricula on enterprise system solutions.
 * 3 years of experience in a role similar to the one proposed for this project (e.g., OCM Lead, Training Lead, or equivalent).
 * Demonstrated experience in tollway, transportation, or comparable industries with a strong customer and systems focus.
 * Proven ability to develop and deliver training for complex systems involving multiple functional areas.
 * Strong communication, facilitation, and stakeholder engagement skills.
 * Proficiency in training tools and platforms (e.g., LMS, e-learning authoring tools, virtual training technologies)., * Proven experience in leading OCM and training initiatives within public sector environments.
 * Strong understanding of government operations, compliance, and stakeholder dynamics.
 * Excellent communication, facilitation, and stakeholder engagement skills.
 * Familiarity with change management frameworks (e.g., Prosci, Kotter, ADKAR, MS Project, JIRA,) and training methodologies

Educational Requirements:

 * A bachelor's degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.

The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

## Description

Required years of experience, training, technical skills, and other requirements for job performance:

 * Design and implement an Organizational Change Management strategy aligned with project objectives.
 * Develop and deliver comprehensive training programs covering all aspects of the system, including operations, financial reconciliation, audit, and maintenance.
 * Create training curricula, instructor guides, and user materials tailored to diverse audiences (e.g. operational staff, and management).
 * Coordinate and facilitate training sessions, workshops, and webinars for end-users and stakeholders.
 * Develop job aids, quick reference guides, and e-learning modules to support ongoing learning.
 * Collaborate with project teams to ensure training materials reflect the latest system functionality and business processes.
 * Establish feedback mechanisms to measure training effectiveness and adjust programs as needed.
 * Manage change impact assessments, stakeholder analysis, and readiness evaluations to ensure smooth adoption., * Develop a role-based training strategy and plan that aligns learner groups, learning objectives, delivery methods, timing, and ownership with the implementation roadmap.
 * Conduct training needs and audience analyses to identify knowledge gaps, accessibility needs, language considerations, and appropriate learning paths.
 * Establish training governance, including content standards, review and approval workflows, version control, and traceability to business processes and system requirements.
 * Use a blended learning approach that combines instructor-led training, virtual sessions, e-learning, simulations, practice exercises, office hours, and performance-support materials.
 * Maintain a training environment and realistic data that enable hands-on practice without affecting production operations or sensitive information.
 * Implement a train-the-trainer and knowledge-transfer model with clear instructor readiness criteria, facilitation guidance, and quality checks.
 * Coordinate training schedules with rollout waves, operational constraints, release readiness, and stakeholder availability; track enrollment, attendance, completion, and exceptions.
 * Measure learning effectiveness through assessments, learner feedback, proficiency checks, adoption indicators, and post-training performance data, and use the results for continuous improvement.
 * Plan post-go-live reinforcement through refresher training, coaching, office hours, updated job aids, and a sustainable content maintenance process.
 * Identify and mitigate training risks early, including content delays, low participation, limited instructor capacity, environment readiness, and competing operational priorities.