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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Customer Support - **Company:** TRINZIC CORP - **Location:** Nellis Air Force Base, NV, United States - **Experience:** Expert - **Salary:** $115,000.0 - $135,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Application Lifecycle Management, Application Packaging, JIRA, Microsoft Outlook, Command-Line Interface, System Configuration, Identity and Access Management, Networking Hardware, Microsoft Office, Microsoft PowerPoint, Windows PowerShell, Productivity Software, Queue Management Systems, Windows Deployment Services, Microsoft Deployment Toolkit, Servicenow - **Published:** October 9, 2026 - **Apply:** https://dejobs.org/x/x/431CE78ED6604C0CA33EE145F40BD280/job/ ## About the Role KBR is seeking an experienced, detail-oriented Support Desk Analyst to join our technical operations team. This role functions as a dedicated remote-triage and inbound service desk position based entirely within our local facility. It does not require localized floor walking or face-to-face desktop support at user desks; all infrastructure, software, and identity management issues are resolved via digital enterprise channels., * Professional Experience: Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational IT support environments. * Physical Dexterity: Ability to lift and move equipment up to 25 lbs for localized logistics, hardware delivery verifications, or facility upkeep. * Omnichannel Support Etiquette: Demonstration of exceptional service delivery and adherence to professional communications standards across all remote support mechanisms: * Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text-based troubleshooting and collaborative inner-team routing. * Telephone Support: Excellent phone presence, active listening skills, and the capacity to guide distressed users through logical technical paths calmly. * Email Correspondence : Ability to craft highly structured, professional, and clear instructional technical guides and enterprise-wide advisories. IV. Technical Profiles & Desired Attributes (Nice-to-Have) The following technical skills represent highly valued capabilities that will enhance an analyst's success in this environment: Core Platforms & Toolsets * Operating Systems: Comprehensive enterprise support and administration history involving the Windows 11 desktop environment. * Productivity Applications: Advanced application troubleshooting proficiency spanning the full suite of Microsoft Office products (Word, Excel, Outlook, PowerPoint, and Teams). * IT Service Management (ITSM): Prior hands-on experience navigating workflows, running filters, and coordinating changes inside Jira Service Management or ServiceNow . Engineering & Systems Management * OS Deployment Frameworks: Foundational knowledge or administrative experience leveraging the Microsoft Deployment Toolkit (MDT) and Windows Deployment Services (WDS) to configure or push standard operating images remotely. * Image Hardening & Compliance: Exposure to standardizing, auditing, or hardening corporate Windows 11 images against Department of Defense STIGs (Security Technical Implementation Guides). * Application Management: Experience or familiarity with application packaging, command-line installation syntax, and configuring silent deployment strings (.msi / .exe). * Automation & Scripting: Practical exposure to PowerShell scripting to run remote diagnostics , compile system data, or automate routine directory tasks. * Frameworks: Understanding of ITIL Foundations and standard enterprise Change Control processes. ## Description * Incident Communications & Notification Broadcasts: Serve as the primary author and communicator for customer-facing alerts. Draft, coordinate, and broadcast clear, non-technical notifications regarding scheduled maintenance windows as well as real-time updates during unexpected system outages. * Queue Management & SLA Monitoring: Actively track, assign, and route incoming tickets within the centralized queue. Perform routine audits of active records to systematically flag, escalate, or remediate delinquent, coming-due, or past-due tickets to safeguard Service Level Agreements (SLAs). * Remote Diagnostics & Desktop Triage: Leverage remote control software and diagnostic utilities to isolate and resolve operating system errors, software conflicts, registry issues, and application anomalies securely over the wire. * Identity & Access Management (IAM): Conduct remote provisioning, account modification, password resets, and group permission changes within Active Directory and enterprise identity vaults. * Centralized Hardware & Software Support: Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting, while executing centralized application deployments and updates., * Security Clearance: Must hold and be able to maintain an active U.S. Department of Defense Secret Security Clearance at the time of application. * Work Arrangement: 100% operational on-site assignment within the Niceville, FL facility. * Travel Flexibility: Capability to accommodate up to 10% travel, specifically designated for attending advanced technical training courses and participating in collaborative, in-person engineering meetings.