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# Service Desk Technician II West Des Moines, Iowa

- **Company:** The Iowa Clinic
- **Location:** West Des Moines, IA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Deployment, Microsoft InTune
- **Published:** October 9, 2026
- **Apply:** https://www.careerjet.com/job/usc8afd6a75f467ed059b8edfd380e486f/eaa

## About the Role

* Associate or bachelor's degree in IT or related field, or equivalent experience
 * 2-4 years of experience in service desk or technical support roles. Customer service experience in a healthcare or clinical setting is a plus.

 * Strong working knowledge of Windows 11, Microsoft 365, Entra ID, and Active Directory
 * Experience with endpoint management tools (Intune, Automox, or similar)
 * Proficiency with FreshService or comparable service desk platforms
 * Preferred certifications: CompTIA A+ preferred. HDI Support Center Analyst or similar customer service certification also accepted

## Description

Wondering what a day in the life of a full-time Service Desk Technician II at The Iowa Clinic might look like?
The Service Desk Technician II provides intermediate-level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands-on, supporting PC technology at clinic sites, with additional responsibility for phone-based remote support and escalated ticket resolution. The position operates with limited supervision and serves as a mentor to Service Desk Technician I staff., * Provide advanced technical support for hardware, software, application, and user access issues.

 * Resolve escalated service requests and perform onsite troubleshooting, deployments, and equipment installations across clinic locations.
 * Manage endpoint devices, software deployments, asset inventory, and user account administration.
 * Maintain accurate ticket documentation and knowledge base content within FreshService.
 * Mentor Service Desk I team members and support continuous improvement initiatives.
 * Participate in an on-call rotation and deliver exceptional customer service while ensuring timely issue resolution.