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# IT Support Engineer - East London

- **Company:** SMG
- **Location:** London, UK
- **Salary:** £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Monitoring of Systems, Issue Tracking Systems, Microsoft Office, Software Engineering, TCP/IP, Transmission Control Protocol (TCP), Software Licensing, Office365
- **Published:** October 10, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5922025689

## About the Role

* We are looking for proven experience in an IT support or desktop support role.
 * We require hands-on experience with Office 365 applications and day-to-day Office 365 administration.
 * We need a solid grounding in Windows operating systems.
 * We need a working understanding of TCP/IP networking.
 * You must be comfortable using ticketing systems and support tools.
 * Strong communication skills, patience, and the ability to explain technical issues clearly to both technical and non-technical colleagues are essential.
 * A proactive, service-focused attitude is important.
 * A valid UK (DVLA) driving licence and access to a vehicle are essential.
 * The role is subject to passing a DBS check on appointment.
 * The role also requires undergoing NPPV Level 3 security vetting within the first year.

## Description

* We provide first-line support for hardware and software issues.
 * We focus on desktop and Office 365 support.
 * We troubleshoot and resolve problems quickly to minimise disruption.
 * We log all work clearly in our ticketing system.
 * We keep users updated on progress and outcomes.
 * We maintain our IT inventory, software licensing, and hardware assets.
 * We assist with rolling out new systems and applications.
 * We monitor system performance and flag opportunities for improvement.
 * We travel to client sites from time to time to commission new equipment and support project work.

Technologies:

 * Hardware
 * Support
 * Office 365
 * Security
 * TCP/IP
 * Windows