> Markdown version of [/jobs/ext/3665230-1st-line-support-analyst](https://www.wearedevelopers.com/jobs/ext/3665230-1st-line-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 1st Line Support Analyst

- **Company:** Boeing Company
- **Location:** Bristol, UK
- **Contract:** Permanent contract
- **Skills:** Software Applications, Software Documentation, Issue Tracking Systems, Software Engineering, SC Clearance
- **Published:** October 10, 2026
- **Apply:** https://dejobs.org/x/x/2BBBA57AFAFE445A8235856E26689072/job/

## About the Role

* Ability to gain SC clearance
 * Previous experience in a customer service or technical support role preferred.
 * Strong problem-solving skills and the ability to think critically under pressure.
 * Excellent verbal and written communication skills.

Desired Skills/Experience:

 * Ability to remain calm under pressure or through demanding challenges
 * Familiarity with common operating systems and software applications.
 * Ability to work independently and as part of a team in a fast-paced environment.
 * Understanding of ITIL best practice methodology

## Description

The ideal candidate will be responsible for providing first-level support to our users, ensuring that their technical issues are resolved efficiently and effectively.

You will act as the first point of contact for all IT-related inquiries and will play a crucial role in maintaining high levels of customer satisfaction.

Position Responsibilities:

 * Respond to incoming service requests via phone, email, and direct toolset tickets logged by the end user in a timely and professional manner.
 * Diagnose and troubleshoot initial triage of hardware and software issues, providing solutions or escalating to higher-level support as necessary.
 * Document all interactions and resolutions in the ticketing system to ensure accurate tracking and reporting.
 * Assist users with account management, including password resets and access issues.
 * Maintain knowledge of current IT policies, procedures, and best practices to provide accurate information to users.
 * Collaborate with other IT teams / resolver groups to resolve complex issues and improve service delivery.
 * Participate in training sessions and workshops to enhance technical skills and customer service abilities.
 * Contribute to the development of knowledge base articles and user documentation.
 * Submit improvement proposals and enhancements in support of the Contractual obligations. Going the Extra Mile(GEMS)