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# Technical Support Engineer

- **Company:** InPost UK
- **Location:** Hemel Hempstead, UK (Remote available)
- **Salary:** £36,522.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Database Models, Python (Programming Language), Microsoft PowerPoint, SQL Databases, Zabbix, Grafana, Kibana
- **Published:** October 10, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5921298173

## About the Role

We're looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We're looking for people with drive and natural curiosity - who want to do things differently. And do them brilliantly.

We're looking for naturally curious, driven people who thrive in a fast-paced environment, someone who loves solving problems, isn't afraid to do things differently, and takes real pride in doing them brilliantly.

· A recent graduate with a relevant degree and/or experience in technical support environment.

· Knowledge or database models, SQL and general interest in technology.

· A genuine passion for electrical and mechanical engineering and how systems work.

· A dynamic, solutions-focused mindset with the ability to tackle complex challenges creatively.

· Excellent communication skills, confident building relationships across cultures and with teams in multiple locations.

· Outstanding verbal and written communication, ensuring clear and impactful interactions with colleagues and stakeholders.

· Strong customer service and interpersonal skills, with the ability to support end-users in a professional and empathetic manner.

· Proficiency in Microsoft Excel, Word, and PowerPoint for data analysis, documentation, and presentations.

Please note: This role is based at our Hemel Hempstead office, with a minimum of 3 days per week on-site.

## Description

InPost is one of Europe's fastest-growing parcel delivery networks, and our Automated Parcel Machines or APMs are at the heart of what we do. As a Technical Support Engineer, you'll be instrumental in keeping that network running. Diagnosing and resolving software, hardware, and peripheral issues to ensure our APMs operate without interruption 24 hours 7 days a week.

Reporting to our Technical Support Manager, you'll sit at the exciting intersection of field engineering and software support, a hybrid role that requires both technical precision and great communication skills. You'll work closely with field technicians and service desks across the UK and Poland, and with our R&D teams to help drive smarter solutions. Experience with SQL or Python is a bonus, but what matters most is your curiosity, drive, and willingness to learn.

What you'll be doing:

· Proficiently troubleshoot, resolve, and escalate tickets based on priority to ensure compliance with Service Level Agreements (SLAs).

· Provide remote technical guidance and assistance to field service engineer team via phone and email, ensuring swift resolution and minimal disruption to our Automated Parcel Machine (APM) network.

· Analyse APM logs to identify underlying issues and emerging trends, enabling proactive problem-solving using tools such as Grafana, Zabbix, and Kibana.

· Write, edit, and create SQL scripts to extract data and build automated reporting solutions.

· Support the Service Desk team by addressing complex technical queries that require in-depth analysis and resolution.

· Create, develop, and maintain comprehensive APM documentation, ensuring accuracy and accessibility for all stakeholders.

· Conduct training sessions on APM operations for internal and external stakeholders, sharing expertise and best practice.

· Stay ahead of upcoming software and hardware changes by performing testing in our dedicated test environment alongside the field team.

· Collaborate and share knowledge with Research & Development (R&D) teams across the UK and Poland to drive improved system solutions.