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# Enterprise Applications Specialist

- **Company:** Kahana & Feld LLP
- **Location:** Los Angeles, CA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Application Integration Architecture, Software Suite, Software as a Service, Software Documentation, Computer Terminals, Multi-Factor Authentication, Identity and Access Management, Azure Active Directory, Runbook, Single Sign-On, Systems Integration, Enterprise Software Applications, Software Security, Aderant, Information Technology
- **Published:** October 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dcc9530925c849d6

## About the Role

* Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience, is required.
 * 3+ years of experience supporting enterprise applications in a cloud or SaaS environment.
 * Experience in a legal or professional services environment is a plus.
 * Hands-on experience with Azure Active Directory, SSO, and identity/access management.
 * Experience creating clear user documentation and delivering technology training to individuals or groups.
 * Strong customer service, communication, facilitation, and interpersonal skills, including the ability to explain technical concepts to nontechnical users.
 * Strong understanding of application security principles and compliance frameworks.
 * Familiarity with common law firm applications (e.g. iManage, Egnyte, Aderant, Intapp, NetDocuments, or similar).
 * Exceptional documentation and organizational skills, with a proven ability to manage multiple priorities and work effectively across teams and vendors.
 * Excellent troubleshooting, documentation, and communication skills.
 * Ability to work independently and collaboratively in a fast-paced environment., Primarily sedentary work. Exerting up to 40 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials. Work can be performed with or without accommodations.

## Description

* Provide day-to-day administration of the firm's cloud-based application suite, including application configurations, user settings, permissions, workflows, templates, and changes.
 * Assist with the evaluation, testing, configuration, and deployment of new applications, features, updates, and integrations.
 * Monitor application notifications, known issues, service availability, and release information.
 * Serve as the applications escalation point of contact, investigate application incidents, and identify practical solutions.
 * Document resolutions and recurring issues to applications.
 * Coordinate user acceptance testing, launch communications, training, and gather feedback after rollouts.
 * Develop role-based training plans and materials for new applications, major updates, and recurring user needs.
 * Deliver instructor-led, virtual, and one-on-one training for employees with different levels of technical experience.
 * Create and maintain user guides, quick reference materials, frequently asked questions, knowledge base articles, standard operating procedures, and support runbooks.
 * Train service desk and IT support staff on application features, common issues, troubleshooting steps, and escalation procedures.
 * Review application-related tickets and user feedback to identify recurring issues, knowledge gaps, and opportunities to improve support or training.
 * Work with business stakeholders to understand needs and recommend practical improvements to application use and related processes.
 * Follow firm security, privacy, records management, and change management requirements when supporting or configuring applications.
 * Support access management activities, including coordination of user permissions, security groups, single sign-on, multi-factor authentication, and provisioning or deprovisioning workflows.
 * Partner with infrastructure and security team members on application integrations, access issues, testing, risk remediation, and incident response.
 * Open and manage vendor support cases, provide requested diagnostic information, track progress, test proposed solutions, and confirm resolution.
 * Assist application owners with vendor reviews, licensing information, renewal planning, and other administrative activities as requested.