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# Analyst/Sr Analyst, Data Steward - Customer Data Strategy & Governance

- **Company:** American Airlines Inc
- **Location:** Fort Worth, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Big Data, Customer Data Management, Data Cleansing, Data Files, Data Governance, Data Security, Decision Support Systems, Monitoring of Systems, Information Management, Python (Programming Language), Meta-Data Management, Monte Carlo Methods, Microsoft PowerPoint, Power BI, SQL Databases, Tableau (Software), Teradata SQL, Snowflake, Information Technology, Data Management, Marketplace, User Identification, Databricks
- **Published:** October 10, 2026
- **Apply:** https://dejobs.org/x/x/D3F941DF4E7749E2B7A1AA408BA0DB50/job/

## About the Role

* Bachelor's degree in engineering, mathematics, computer science, information management, or similar relevant work experience/training
 * 3 years of experience in data analysis, data management or data stewardship
 * Proficiency in SQL
 * Experience with one or more aspects of data governance

Preferred Qualifications- Education & Prior Job Experience

 * 5 years of experience in data analysis, data management or data stewardship
 * Airline or travel/hospitality industry experience
 * Experience with BI tools such as Tableau or PowerBI
 * Experience with Data Quality tools such as Informatica, Anomolo or MonteCarlo
 * Experience with Informatica Axon/EDC/Marketplace
 * Experience with Identity Resolution, CDP or Master Data Management solutions
 * Experience with Teradata, Databricks and Snowflake

Skills, Licenses & Certifications

 * Exceptional analytical and advanced problem-solving skills
 * Knowledge of data management concepts including modeling, quality, control frameworks, governance, master data management, metadata management, identity resolution, etc.
 * Excellent interpersonal and communication skills
 * Advanced proficiency in Microsoft Excel and PowerPoint
 * Advanced SQL proficiency; Python a plus
 * Ability to perform customer data analysis using complex data sets
 * Strong organizational skills
 * Ability to balance multiple projects concurrently
 * Inquisitive out-of-the-box thinker who is continuously on the lookout for opportunities to improve and innovate
 * Excellent leadership, communication, creative thinking, analytical and problem-solving skills
 * Ability to move projects forward without deadlines as well as effectively work under tight time constraints
 * Ability to work cross-functionally and effectively communicate and work with diverse business groups
 * Knowledge and understanding of customer data and customer interactions specific to the airline industry
 * Familiarity with the basics of marketing, ad-tech/mar-tech, loyalty programs, etc beneficial
 * Ability to develop creative solutions and innovative strategies to drive real business results
 * CDMP Certification in one or more areas a plus

## Description

This role is part of the Customer Data Strategy & Governance team and plays a key role in advancing customer-centric, data-driven decision making across the enterprise. As the Loyalty Data Steward, you will partner with business stakeholders, technology teams, and data owners to govern, maintain, and enhance critical Loyalty data products. This position offers the opportunity to shape data governance practices, improve data quality and accessibility, and influence how customer data is managed and leveraged to drive business outcomes.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

 * Works closely with IT partners, commercial product teams, Privacy team and the governance committee.
 * Collaborates with Subject Matter Experts and IT to design and manage integrated data products.
 * Assists with investigations and defect resolution.
 * Creates and implements data health scorecards and monitoring systems.
 * Performs statistical testing on large datasets to determine quality and integrity, and develops quality standards with assistance from Subject Matter Experts.
 * Creates and delivers communications and training about our data assets and how to use them.
 * Collaborates with commercial teams to ensure customer-first/data-first approach to development of solutions.
 * Works with Data Stewards to maintain metadata, best practices, ownership and lineage.
 * Updates and manages Data Access Policies, conduct audits and recommend changes when appropriate.
 * May participate in governance committees and working groups, as needed, to support the development and continuous improvement of data standards and best practices.