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# Project Coordinator (IT Service Delivery/Managed Services)

- **Company:** Candour Talent Limited
- **Location:** Rassau, UK
- **Experience:** Experienced
- **Salary:** £34,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Agile Methodology, PRINCE2, Information Technology Outsourcing, Backend, Information Technology
- **Published:** October 10, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5922026852

## About the Role

* 2+ years of relevant IT Managed Services or IT Service Delivery experience
 * A project management qualification (such as Agile or PRINCE2) and/or experience using project delivery tools and methodologies
 * Excellent communication and stakeholder relationship skills
 * Knowledge of hardware and software IT solutions, including a good understanding of Microsoft Windows and back-end software
 * Knowledge of the manufacturing industry and/or its processes
 * Experience creating, negotiating, and maintaining SLAs
 * Understanding of ITIL service management principles
 * Experience managing service reviews, customer governance meetings, and continual service improvement programmes
 * Knowledge of supplier management processes
 * Commercial awareness and understanding of service costing
 * Experience working in a technology, IT services, hardware, software, or technical support environment
 * Evidence of experience and achievements in past or current projects
 * Strong judgment and problem-solving skills
 * Excellent attention to detail, accurate technical report-writing, and presentation skills
 * A self-motivated, can-do attitude and determination to succeed

## Description

* Manage IT delivery projects from end to end, covering software and hardware, using recognised industry tools and methodologies
 * Design, develop, and maintain support processes to achieve service level agreements, including testing, troubleshooting, training, and ongoing support
 * Collaborate with technical teams to understand service impacts, dependencies, and risks; align customer requirements, SLAs, and service performance expectations; and support Service Delivery Engineers
 * Ensure service agreements accurately reflect business requirements, contractual obligations, and operational capabilities
 * Analyse internal statistics to monitor service performance against agreed SLAs and proactively identify risks, trends, and opportunities for improvement
 * Support regular customer service review meetings by presenting performance metrics, service reports, and improvement plans
 * Contribute to service initiatives using ITIL best practices to enhance service quality
 * Coordinate major incident communications and oversee service recovery activities
 * Support contract renewals and commercial discussions
 * Coordinate communications with internal and external stakeholders to ensure they understand project stages and requirements and to support successful project outcomes
 * Capture detailed customer requirements to achieve suitable product outcomes while maintaining stakeholder communication and managing deadlines and budgets

Technologies:

 * Hardware
 * Support
 * ITIL
 * Windows
 * REST