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# 2nd Line Service Engineer - IT (24/7 Shift)

- **Company:** ECS Recruitment Group
- **Location:** Coventry, UK
- **Salary:** £30,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, Desktop Computing, Monitoring of Systems, Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Windows Servers, Virtualization Technology, Wide Area Networks, Windows Desktop, Wi-Fi Technology, Cloud Platform System, Computer Network Technologies, SC Clearance, Network Server, Server Operating Systems & Platforms, Servicenow, Vmware
- **Published:** October 10, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5922025701

## About the Role

* Previous experience in a 2nd Line Service Desk, IT Support, or Service Engineer role.
 * Experience working within an MSP (Managed Service Provider) environment.
 * Strong troubleshooting and incident resolution skills.
 * Experience supporting Windows Desktop and Server environments.
 * Experience supporting VMware and/or Hyper-V.
 * Experience supporting Microsoft Azure.
 * Experience using ITSM/ticketing systems, with ServiceNow preferred.
 * Excellent communication and customer service skills.
 * Must be eligible for SC Security Clearance.
 * Desirable: experience working within a 24/7 or shift-based support environment.
 * Desirable: exposure to monitoring tools such as LogicMonitor.
 * Desirable: knowledge of networking technologies including LAN, WAN, VPN, and Wi-Fi.
 * Desirable: ITIL Foundation certification.
 * Desirable: Microsoft or other relevant technical certifications.

## Description

* Take ownership of technical incidents through to resolution.
 * Provide remote support across desktops, servers, and cloud environments.
 * Troubleshoot Windows Server, desktop, virtualisation, and Azure-related issues.
 * Monitor and respond to system alerts and performance incidents.
 * Maintain accurate ticket updates, technical documentation, and knowledge base articles.
 * Collaborate with internal teams, customers, and third-party suppliers.
 * Participate in major incident management and structured shift handovers.
 * Deliver excellent customer service within a fast-paced 24/7 support environment.

Technologies:

 * Azure
 * Cloud
 * Hyper-V
 * Incident Management
 * Support
 * ITIL
 * ITSM
 * LAN
 * Security
 * ServiceNow
 * VPN
 * VMware
 * Windows, We are recruiting a 2nd Line Service Engineer to join our brand new, high performing 24/7 support team in Solihull, West Midlands. This is a permanent role with a 4 on / 4 off shift pattern and 12-hour shifts covering 7am to 7pm and 7pm to 7am. The position offers a salary of £30,000 to £32,000 plus a 20% shift allowance, giving an OTE of £38,400. You will work with a diverse customer base in a collaborative environment where we value proactive problem solving, strong customer focus, and the delivery of outstanding support in a fast-paced service setting. ECS Resource Group is an Equal Opportunity Employer.