> Markdown version of [/jobs/ext/3667485-2nd-line-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/3667485-2nd-line-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# 2nd Line IT Support Engineer

- **Company:** Robert Half International Inc.
- **Location:** London, UK
- **Salary:** £35,086.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Software Troubleshooting, Information Technology, Laptops, User Accounts
- **Published:** October 10, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5921064559

## About the Role

* The 2nd Line IT Support Engineer will have previous experience in a 2nd Line IT Support or IT Support Engineer role.
 * Strong troubleshooting skills across Windows-based systems and environments.
 * Experience with Active Directory, user account administration and permissions.
 * Experience diagnosing and resolving printer, desktop, laptop and general hardware issues.
 * Excellent problem-solving skills, with the ability to diagnose technical issues and determine appropriate resolutions.
 * Strong communication and customer service skills, with the ability to support non-technical users professionally.
 * Previous experience within a school, education or multi-site environment would be highly advantageous.
 * Must be comfortable working on-site in Surrey.
 * Available to start ASAP, with interviews scheduled for next week.

## Description

Robert Half Technology are assisting a School Trust to recruit a 2nd Line IT Support Engineer on a contract basis. 6-month contract. ASAP start - Surrey based, on-site. Interviews next week., * The 2nd Line IT Support Engineer will provide technical support to users across school sites in Surrey, resolving escalated IT issues efficiently.

 * Provide helpdesk-based support and troubleshoot a range of hardware, software and Windows-related issues.
 * Manage and maintain user accounts and permissions within Active Directory.
 * Diagnose and resolve issues relating to desktops, laptops, printers and other IT hardware.
 * Troubleshoot software, connectivity and general IT infrastructure issues.
 * Escalate more complex technical issues where necessary and work with other technical teams to achieve resolution.
 * Deliver excellent customer service to teaching staff and other school employees.
 * Manage competing priorities, maintain accurate support records and work independently.
 * Help maintain reliable IT systems and minimise disruption to teaching and day-to-day school operations.