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# Help Desk Technician

- **Company:** ESS Direct Powered by Vertical
- **Location:** Sterling, VA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, BASIC (Programming Language), Business Software, Desktop Computing, Issue Tracking Systems, Network Connections, Remote Access Technology, Remote Service Software, Wi-Fi Technology, Office365, Tablet Computers, Peripherals, Computer Equipment, Information Technology, User Accounts
- **Published:** October 10, 2026
- **Apply:** https://www.thejobnetwork.com/job/730e8658-f406-49ea-9e75-0108b0adb521/help-desk-technician

## About the Role

* 1-3 years of experience in a help desk, IT support, desktop support, or similar technical support role.
 * Strong working knowledge of Windows operating systems.
 * Experience supporting Microsoft 365 and common business applications.
 * Familiarity with computer hardware, printers, peripherals, and mobile devices.
 * Experience supporting iOS and Android devices.
 * Familiarity with remote access and remote support tools.
 * Experience working with help desk or ticketing systems.
 * Basic understanding of networking, Wi-Fi, user accounts, and access permissions.
 * Strong troubleshooting and problem-solving skills.
 * Ability to prioritize multiple support requests in a fast-paced environment.
 * Strong organizational and time-management skills.
 * Excellent verbal and written communication skills.
 * Ability to explain technical issues clearly to non-technical users.
 * A customer-service mindset and willingness to assist employees at all levels of the organization.
 * CompTIA A+, Microsoft, or other relevant IT certifications are preferred but not required.

## Description

In this role, you will serve as a key point of contact for employees experiencing technology-related issues and provide hands-on support for computers, software, mobile devices, network connectivity, and other IT systems.

This position is ideal for someone who enjoys solving problems, working directly with users, and providing responsive technical support in a fast-paced business environment. The ideal candidate is organized, resourceful, patient, and able to communicate technical information clearly to employees with varying levels of technical experience.

What You'll Do

As a Help Desk Technician at VMG, you will provide day-to-day technical support to employees and help ensure our technology remains reliable, secure, and accessible.

Your responsibilities will include:

 * Respond to help desk tickets, phone calls, emails, and employee support requests in a timely and professional manner.
 * Troubleshoot and resolve hardware, software, operating system, and mobile device issues.
 * Set up, configure, and maintain computers, laptops, printers, tablets, phones, and other company technology.
 * Install, configure, troubleshoot, and update software and operating systems.
 * Assist with employee onboarding and offboarding, including computer setup, user accounts, system access, and equipment.
 * Support Microsoft 365 applications and other business software used throughout the organization.
 * Assist employees with password resets, account access, permissions, and other common user issues.
 * Troubleshoot Wi-Fi, network connectivity, remote access, and basic infrastructure issues.
 * Provide support for iOS and Android mobile devices.
 * Maintain accurate records of company IT equipment, devices, and inventory.
 * Document common technical issues, solutions, and IT procedures.
 * Track support requests and ensure issues are properly documented and resolved.
 * Escalate complex technical issues to senior IT staff, vendors, or service providers when necessary.
 * Assist with technology deployments, upgrades, replacements, and other IT projects as needed.
 * Provide professional and courteous technical assistance to employees across the organization., Vertical Mechanical Group (VMG) is a full-service commercial HVAC, Plumbing, Controls, and Mechanical Services contractor serving customers throughout the region. VMG performs complex mechanical construction across commercial office, multifamily, government, healthcare, higher education, hospitality, and mission-critical environments.

Our continued growth is driven by our commitment to our employees, our customers, and delivering high-quality mechanical solutions.

Join Our Team

If you're a motivated IT professional who enjoys helping people, solving technical problems, and supporting a growing organization, we want to hear from you.