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# Executive Technical Support, IT Service Desk

- **Company:** Invenergy LLC
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $88,000.0 - $108,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Collaborative Software, Microsoft InTune, Information Technology
- **Published:** October 10, 2026
- **Apply:** https://www.disabledperson.com/jobs/75991777-executive-technical-support-it-service-desk

## About the Role

The ideal candidate combines deep technical expertise with exceptional communication skills, professionalism, and a proactive service mindset., * 4+ years of IT support experience, with at least 2 years supporting executives or VIP users preferred

 * Bachelor's Degree in an information technology related field or demonstrated comparable experience
 * Eligible to work in the United States without the need for employer visa sponsorship now or in the future

Strong expertise in

 * Mobile device management (Intune or similar)
 * Proven ability to handle high-pressure, time-sensitive situations
 * Microsoft 365 ecosystem
 * Windows and macOS operating systems

## Description

Invenergy is North America's largest privately held developer, owner, and operator of power infrastructure. With 25 years of trusted execution, we deliver reliable, affordable energy through a diverse portfolio that includes natural gas, solar, land-based wind, energy storage, transmission, and domestic manufacturing. Headquartered in Chicago, we develop, own, and operate large scale projects that power communities and support the energy future.

Invenergy follows a hybrid schedule, working in office Monday through Thursday and remotely on Fridays if work permits.

This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window., The primary objective for the Executive IT Support Specialist provides high-touch, white-glove technical support to senior leadership and executive stakeholders. This role is responsible for delivering rapid, discreet, and highly personalized IT support across corporate and personal technology environments, including after-hours and priority response situations.

Beyond the Executive IT Support function, you will work with the rest of our service desk team to support our 2000+ employees and 120+ site locations., Executive Support (VIP / White-Glove Service)

 * Provide dedicated, concierge-level IT support to executives and senior leadership

 * Serve as the primary point of contact for all executive technology needs

 * Anticipate and proactively resolve issues before they impact productivity

 * Maintain confidentiality and discretion in all interactions

Technical Support & Incident Resolution

 * Troubleshoot and resolve hardware, software, network, and application issues across:

 * Windows and macOS devices

 * Mobile devices (iOS/Android)

 * Collaboration tools (Microsoft 365, Teams, etc.)

 * Provide rapid response to high-priority incidents impacting executives

 * Coordinate with internal IT teams (network, security, infrastructure) for escalations

 * Ensure minimal downtime and seamless user experience

 * Occasional personal device and home office support may be requested.

 * Offer guidance on secure usage of personal technology and data protection best practices

 * Provide real-time troubleshooting during meetings when needed

After-Hours & On-Call Support

 * Provide off-hours, on-call, and emergency support for executive needs

 * Respond to urgent issues outside of standard business hours, including evenings, weekends, and travel scenarios

 * Ensure continuity of service during critical business events, travel, and presentations

Technology Setup & Lifecycle Management

 * Prepare and configure executive devices (laptops, mobile devices, peripherals)

 * Manage device refreshes, upgrades, and secure decommissioning

 * Ensure seamless onboarding/offboarding of executive team member

Documentation & Continuous Improvement

 * Maintain detailed documentation of executive environments and preferences

 * Develop and refine support processes specific to executive services

 * Identify opportunities to improve service quality, responsiveness, and user experience