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# German Speaking Team Lead Support / Technical Lead

- **Company:** Ignite
- **Location:** München, Germany (Remote available)
- **Experience:** Expert
- **Salary:** €60,000.0 - €75,000.0
- **Contract:** Temporary to permanent
- **Skills:** Dicom, Windows Servers, SQL Databases, Cloud Platform System, Information Technology, Health Level Seven International
- **Published:** June 3, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=7f963eb46564840a

## About the Role

Do you have experience in Microsoft Windows Server?, * Experience: At least 5 years of working in technical customer support (Level 1 and 2).

 * Leadership: Some past experience leading people (even remote teams) and a real desire to grow a team.
 * Tech Skills: Good knowledge of Windows Server and SQL databases. It is a huge plus if you know medical IT standards (like PACS, DICOM, or HL7).
 * Education: A degree in Computer Science, IT school training, or similar experience.
 * Languages: You must speak fluent German (C1) and good English (B2).
 * Attitude: You like to take action, love helping people, and are happy to make positive changes.
 * Nice-to-have: Understanding of ITIL service standards or agile ways of working.

## Description

* Technical Help: Answer questions from users and hospital IT teams about our medical image software.
 * Fixing Issues: Handle daily tech support problems (Level 1 and 2) for our cloud systems, servers, and apps.
 * Making Things Better: Constantly improve our support steps to give customers better service.
 * Finding Deep Problems: Dig into complex technical issues and work with other teams to solve them.
 * Checking Systems: Watch over our live apps and systems to make sure they are always working.
 * Handling Big Issues: Take care of major problems for important clients and update our internal help guides.


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