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# Help Desk Support Specialist (Temp-to-Perm)

- **Company:** Marlene Meyerson JCC Manhattan
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $66,560.0 - $72,800.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Data Cabling, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Operating Systems, Network Connections, TCP/IP, Wide Area Networks, Network Switches, Computer Networking Systems, Internet Protocol Telephony, Reliability of Systems, Firewalls (Computer Science), Information Technology, Gsuite
- **Published:** May 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=14bef03d73411bec

## About the Role

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology or a related field preferred

 * Relevant technical certifications are an asset
 * Minimum of five (5) years of IT support experience required
 * Working knowledge of Active Directory, LAN, WAN, VPN, DHCP, DNS, and TCP/IP
 * Experience with VOIP systems, firewalls, and network switches
 * Strong knowledge of PC and Mac hardware and troubleshooting
 * Proficiency with Microsoft operating systems
 * Ability to interpret technical manuals and documentation
 * Strong customer service orientation
 * Ability to prioritize and perform effectively in a fast-paced environment
 * Excellent interpersonal, written, and verbal communication skills
 * Analytical and detail-oriented problem solver
 * Ability to work effectively within a collaborative team environment
 * Ability to lift and transport computers and related equipment
 * Availability for occasional evening or weekend work during maintenance or peak periods
 * Required availability to work on New Year's Day

## Description

* Provide on-site and remote technical support for desktops, laptops, mobile devices, desk phones, and printers.
 * Install, configure, diagnose, repair, and upgrade Windows PC / Mac hardware and software.
 * Troubleshoot and resolve issues related to computers, network connectivity, and printers
 * Document all requests and resolutions in the ticketing system
 * Prepare equipment and access for new employees, including hardware, software, phone, and network connectivity.
 * Support employee onboarding and offboarding processes.
 * Assist with server and desktop patching and maintenance.
 * Maintain hardware and software license inventory.
 * Administer Google Workspace accounts, including email, groups, calendars, and documents
 * Assist with maintenance and expansion of voice and data cabling infrastructure
 * Support the organization's phone and voicemail systems, including adds, moves, changes, extensions, and call attendant administration.
 * Participate in IT projects and other assigned initiatives
 * Work in coordination with the Network Systems Administrator to ensure system reliability and performance.

Please note that this job description is not intended to cover or list in full the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


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