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# Technical Support Specialist - HVAC

- **Company:** Marcone Yellowstone Holdings, LLC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $80,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Desktop Computing, Microsoft PowerPoint, Data Logging, Information Technology, Workday
- **Published:** October 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ead021da73cd29b8

## About the Role

* High School diploma or GED equivalent.

 * Minimum of 2 years' experience in HVAC or related functions.

 * Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

 * Strong aptitude for mathematical operations and numerical analysis.

 * Skilled in the use of office equipment such as computers, photocopiers, scanners, phone systems, and virtual meeting platforms.

Preferred Qualifications

 * 2-year degree or certificate in HVAC or a related field.

 * 5+ years of hands-on experience in HVAC systems and related functions.

## Description

The Technical Support Specialist provides pre- and post-sale technical support, as well as training for customers and employees. This role collaborates cross-functionally with sales and support teams and delivers product and staff training as needed.

Job Duties & Responsibilities

 * Provides prompt, courteous, and effective customer service across all communication channels.

 * Maintains professionalism and composure in all customer interactions, including high-pressure situations.

 * Builds strong relationships with customers and vendors while upholding ethical standards.

 * Collaborates cross-functionally to resolve issues efficiently and positively.

 * Designs and delivers employee and product training in collaboration with management.

 * Develops training agendas, materials, and assessments to support learning objectives.

 * Delivers technical support to dealers by phone and on-site.

 * Shares service bulletins and addresses product performance issues.

 * Manages local warranty claims, corrective actions, and concessions.

 * Responds professionally to consumer inquiries and complaints.

 * Resolves dealer and consumer issues, including on-site visits and technical support.

 * Coordinates recalls, product rework, and manages technical communications.

 * Maintains technical documentation and supports training programs.

 * Prepares call reports, advises on parts stocking, and attends vendor trainings.

 * Handles incoming calls with professionalism and efficiency.

 * Designated Safety Sensitive Position requiring consistent alertness and adherence to safety protocols.

 * Travels as needed to support job responsibilities.

 * Maintains proficiency in internal and vendor computer systems for job-related tasks (e.g., data entry, messaging, call logging, queue updates).

 * Performs other duties as assigned to meet evolving organizational needs., This position may require up to 40+ hours per week and includes routine physical and office-based activities:
 * Regular bending, lifting, and carrying of items up to 10 lbs.

 * Continuous use of fingers, hands, and arms for office and computer-related tasks.

 * Extended sitting periods, up to 8 hours daily.

 * Intermittent standing and walking throughout the workday.

 * Frequent verbal and auditory communication, both in person and by phone (up to 6 hours daily).

 * Daily use of office equipment such as computers, phones, and scanners (up to 8 hours).